CV Profile No.38934

Experience in the following industries :

• Consumer goods
• Edition, printing
• IT, software engineering, Internet

Professional experience

• Customer service representative
• AFRICELL UGANDA
• Since 03.2018
• Receive and resolve queries, complaints and needs of walk-in customers and take ownership of any issues raised until resolution is achieved. Promote and maintain a high quality professional service oriented company’s image among users. Update and sensitize prospective customers on the appropriate services/products as required. Prepare daily, weekly and monthly cash sales reports, stock reconciliation reports, sales reports and balancing of daily POS reports against physical cash & other financial instruments.

• Experiential marketer
• COUPON BOOK EA
• 11.2017 - 03.2018
• Producing a brand style guide that best captures the company or client's voice and mission. Conducting market research to determine a target audience's needs, wants, habits, interests and other relevant factors used in creating targeted marketing campaigns. Researching previous successful campaigns to understand what worked, what didn't and what can be improved.

• DATABASE DEVELOPER
• SCHOOL PROJECT
• 07.2017 - 11.2017
• I developed a sickbay management desktop application in 2017. The application is meant to increase the efficiency at a school sickbay showing different stages of a patient's period spent at the sick bay and the progress so far. This included; Provide guidance and support to Application Developers Assist with schema design, code review, SQL query tuning Install, tune, implement and upgrade DBMS installations Write and deploy SQL patches Upgrade and improve application schema and data upgrades