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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
Professional experience
Experience in the following industries :
- IT, software engineering, Internet
Professional experience
- ICT Specialist
- Muwema & Co. Advocates
- Since 01.2017
- Provide first-level support for ICT-related issues, including computer systems, network issues, and software troubleshooting. Assist in diagnosing, troubleshooting, and resolving hardware, software, and other network-related issues. Document support requests and solutions, ensuring clear and concise records for future reference. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Set up and deploy new IT equipment, including imaging and configuring laptops and desktops. Monitor and update hardware and software inventory as needed. Support the setup, maintenance, and monitoring of network systems, including LAN, Wi-Fi, and VPN configurations. Perform regular system updates, backups, and network performance checks to ensure system stability. Troubleshoot network connectivity issues, ensuring optimal uptime for the organization. User Training & Support:
Skills
Highly motivated and customer-oriented professional with over 6 years of experience delivering exceptional customer care services. Proven ability to manage and resolve customer inquiries, concerns, and complaints while maintaining a positive and professional demeanor. Adept at utilizing customer service software, managing high call volumes, and enhancing customer satisfaction. Committed to building strong client relationships and driving continuous improvements in service delivery.
Education
Education level : Bachelor
- Makerere Univeristy
- 08.2010 - 12.2013
- Bachelor of Science in Finance
Degree
Key Skills
- ICT Support
- Technician
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda - International
- Place of residence : Kampala
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Part-time work
- Last updated : 07.11.2024
- Total views CV : 11
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