CV Profile No.84712

Experience in the following industries :

• Banking, insurance, finance
• Education, training
• IT, software engineering, Internet
• Telecom
• Temporary work, recruitment

Professional experience

• IT Support Officer
• UMEME
• Since 04.2023
• Providing support to the company Network Access Control (NAC) system, providing technical support to staff, Computer hardware repair and maintenance, Installing and configuring computer Software, solving technical and application problems over the phone and in person, troubleshooting network problems and replacing devices as required, keeping computer systems running smoothly and ensuring users get maximum benefit from them. This was a full time position.

• IT Desktop Support Technician
• Ecobank
• 11.2022 - 04.2023
• Installing and configuring computer systems, diagnosing hardware and software faults, solving technical and application problems over the phone and in person, keeping computer systems running smoothly and ensuring users get maximum benefit from them, monitoring and maintaining computer systems and networks, troubleshooting system and network problems and replacing parts as required. This was a full time position.

• Cashier
• Guild Frank Forex Bureau
• 10.2022 - 11.2022
• Ensuring transactions are completed efficiently with a high level of accuracy. Opening and closing the branch as required and ensuring all tasks and checks are completed. Performing administrative tasks such as filing, generating reports and maintaining mail correspondence. Providing support and information to customers over the counter and by phone. Maintaining cash float and following balancing and reconciling procedures, preparing daily ‘End of Day’ sheet at the close of each business day. This was a full time position.

• IT Volunteer
• Hope and Glory Foundation
• 09.2019 - 09.2022
• Installation and maintenance of ICT hardware and software, ICT Training, I ensured uninterrupted and effective ICT services to the office, I Installed and supported the LAN/WAN network communication systems, provided technical ICT support to the organisation users, troubleshooting and repairing organisation ICT equipment, maintained inventory of ICT equipment and administered software updates. This was an unpaid part time position.

• IT Intern
• Galaxy International School Uganda
• 05.2021 - 08.2021
• Installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair or external support assistance. This was an unpaid full time position.

• Data Entry Clerk
• Hope and Glory Foundation
• 11.2018 - 08.2019
• Some of my tasks included transferring data from paper formats into computer files using keyboards, typing in data provided directly from clients, created spreadsheets with large numbers of figures, verified data by comparing it to source documents, updated existing data, retrieved data from the database or electronic files as requested, performed regular backups to ensure data preservation, Sorted and organized paper-work after entering data to ensure it is not lost. This was a full time position.