CV Profile No.83120

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Call centers, hotlines
• Telecom

Professional experience

• Insurance Sales Agent
• Prudential Assurance Uganda
• 03.2018 - 03.2020
• Responsible for identifying sales opportunities for the respective insurance plans and overseeing a portfolio of clients I have brought on board (signed). Doing this by identifying risk management strategies, tracking referrals and handling policy renewals. Highlights; • Contacting potential clients and creating rapport by networking, cold calling and using referrals • Meeting the demand and wishes of Business by selling the Suitable protection plans • Identifying the need of Customers by selling the correct protection plans that satisfy that need. • I have learnt job independence and flexibility with a potentially growing salary • I have greatly improved on my people skills because this job is all about putting the needs of a client and potential client first in the act of identifying their need and matching that with a protection plan to satisfy that need • I have immensely improved and grown in my customer service due to the fact that this role enables one to be in constant contact with their clients. I always have to make sure that my clients are able to reach me or get a hold of me whenever they need me because this means that my clients are much more likely to stay happy, reassured and satisfied.

• Customer Service Consultant
• Stanbic Bank Uganda
• 09.2016 - 12.2017
• September 2016- December 2017 Responsible for ensuring that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each inquiry. Highlights; • Alongside working end to end on all my assignments and any other duties out of my space, I developed great communication skills both speech and written. Have number of times been consulted on how to draft emails to high end customers. • Developed inter personal skills as I interacted with different classes of people and this was both to the external and internal customers. • During this role, I appreciated to what magnitude stellar service can attribute to the bank. This broadened my understanding on the Hi5 service and sale principals. • I effectively managed to multitask as I served so many customers with diverse issues.

• Teller
• Stanbic Bank Uganda
• 01.2012 - 09.2016
• Responsible to perform cash transactions, manage customer expectations, carry out cross-selling at very given opportunity and manage queries till they are resolved and customer advised. Highlights; • Developed planning skills, learnt how to prioritize customers as I were expected to serve a customers in less than 5 mins, and still managed to send them off with a smile. • Broadened knowledge on most of the banking products as I was expected to cross-sell at every given opportunity , this in turn helped me achieve the monthly set targets of sales and leads that I had to present. • Improved and developed presentation skills, i was so involved in branch meeting presentations both sales and service this didn’t only broaden my knowledge on bank products, policies, procedures but built my confidence to interact with persons as I was front line and also now how to present my image when serving a customer. • Achieved a voluntary role as a service champion since had gotten so involved how better can we strengthen the relationships with customers for purposes of retention and referrals’.

• Administrator
• HGM Investments LTD
• 09.2010 - 12.2012
• Responsible for query management, reconciliation of accounts, trade and security settlement and account opening at the different depositories Highlights; • Enhanced operational performance by coming up with a filing system both manually and in soft copy. This helped collect and secure clients information that hadn’t been well kept for years • I gained reconciliation skills as I had to prepare monthly reports to the finance team. • Handled and organized several meetings.