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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
Professional experience
Experience in the following industries :
- IT, software engineering, Internet
Professional experience
- ICT TEACHER
- ST. ALOYSIUS COLLEGE NYAPEA
- Since 02.2022
- Head Of Department ICT Prep Monitoring team Students and Staff Data Management in the School System Teaching ICT as a subject from S.1-S.6 Managing School Website and Wireless device Class teacher for S.2 A member of the Academic Committee
- ENURATOR
- UBOS
- 05.2021 - 06.2021
- Main Duties Counting of livestock in the different households in 5 villages Data entry in the registry Daily report writing Key Achievements Skills on how Survey is carried Report writing skills Team working atitude
- ICT SERVICEDESK ENGINEER
- MTN UGANDA(3IC-HUAWEI)
- 11.2019 - 12.2020
- Main Duties Grating access rights to different systems for newly employed MTn employees Daily reporting writing Ticket Handling (work orders and Querries) Supporting the MTN employees in case hardware like printers and other systems were failing to work. Contacting the different support teams via emails, social media, and calls to make sure that queries raised are addressed within the shortest period possible. Respond to emails Installations of required software for the new employees. Training the MTN employees on how to use the different systems Generating VPN for employees in order for them to work from home when they are sick Key Achievements Reporting writing skills Email handling skills Escalation Skills Timing when it comes to handling tasks given Always putting customers at heart. Database management skills New skills in Computer repair, printers, QMS, Mobile money systems, UAD, SIP, and so on Teamwork Communication skills and how to talk to customers Skills on how to use scanners, printers, remot servers and so on
Skills
Communication skills and Interpersonal skills
Public relations and customer care
energetic and enthusiastic
High level of moral and integrity
Confidentiality & Report Writing
Networking Skills.
Initiative & Innovation
Database Management and Record Management skills
Web Designing and Photo Editing
Computer Maintenance and Repair
Window Installations and Microsoft Office for example word, excel, power point and so on Skills and many other others
Problem-solving Skills
Have 3 year’ experience in IT related support
Patience and discipline, dealing with users at their level, identifying creative solutions where applicable to meet/exceed customer expectations.
Email additive skills(Outlook)
Incident and Work Order(Service request) Management Skills
Education
Education level : Bachelor
- GULU UNIVERSITY
- Since 08.2016
- Database Management Networking General IT Microsoft office, Window installation and computer repair
BACHELOR IN INFORMATION AND COMMUNICATION TECHNOLOGY
- ANGAL SECONDARY SCHOOL
- 03.2014 - 12.2015
- I DID SCIENCE COMBINATION THAT IS BIOLOGY, CHEMISTRY, MATHS WITH SUB COMPUTER
advanced level
- ST. JOSEPH SCHOOL TIITII
- 02.2010 - 11.2013
- BOTH SCIENCE AND ARTS SUBJECTS
O LEVEL
- PAKWACH PUBLIC PRIMARY SCHOOL
- 02.2003 - 11.2009
- FOUR SUBJECTS
PRIMARY LEAVING EXAMINATION
Key Skills
- 3D 2D
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Gulu
- Place of residence : PAKWACH
- Accepted employment type : Permanent contract
- Last updated : 11.02.2024
- Total views CV : 41
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