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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Accounting, controlling, finance
- Management
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Sports, cultural and social action
- Tourism, leisure activities
Professional experience
- Free Agent
- Freelancer
- 01.2020 - 01.2024
- Welcoming and greeting guests in a professional friendly manner upon arrival. • Escorting arrival guests to arrival lounge for check in process. • Serving welcome refreshment drinks to arrivals • Scanning guest passports and updating guest information to Opera. • Providing information to the guests about the hotel premises, meal plans and room orientation. • Escorting the guests to their rooms and ensuring they are satisfied with the room. • Process cash/card transaction payments for check-in/check-out guests. • Auditing and running of day-end process thru Opera. • Responding internal and guests’ email, telephone inquiries; cascading to respective departments. • Coordinating with other departments (Housekeeping, Food and beverage, Recreation and security) to full Guest requests and satisfaction. • Arranging guests’ transportation and coordinating with other hotels. • Maintaining order and cleanliness in the lobby and arrival lounge. • Ensuring guests luggage’s are kept at the luggage room. • Encoding and programming guest room key card.
Skills
Excellent Customer service skills, Excellent interpersonal communication skills, computer skills, problem solving skills troubleshooting, time management, Leadership and management skills, swimming skills
Education
Education level : College
- Kurumba Resort in Maldives
- 02.2012 - 11.2014
- • Welcoming and greeting guests in a professional friendly manner upon arrival. • Escorting arrival guests to arrival lounge for check in process. • Serving welcome refreshment drinks to arrivals • Scanning guest passports and updating guest information to Opera. • Providing information to the guests about the hotel premises, meal plans and room orientation. • Escorting the guests to their rooms and ensuring they are satisfied with the room. • Process cash/card transaction payments for check-in/check-out guests. • Auditing and running of day-end process thru Opera. • Responding internal and guests’ email, telephone inquiries; cascading to respective departments. • Coordinating with other departments (Housekeeping, Food and beverage, Recreation and security) to full Guest requests and satisfaction. • Arranging guests’ transportation and coordinating with other hotels. • Maintaining order and cleanliness in the lobby and arrival lounge. • Ensuring guests luggage’s are kept at the luggage room. • Encoding and programming guest room key card.
Customer service training, butler training, First Aid training, fire warden training
Key Skills
- Customer Service
- computer skills
- Management skills
- Time Management
- communication skills
Languages
- English
- Good level
More information
- Availability : immediately
- Geographical flexibility : Entebbe - Hoima - Jinja - Kampala - Masaka - Mbarara - Mukono - Rest of Uganda - International
- Place of residence : Kampala
- Accepted employment type : Permanent contract
- Last updated : 03.02.2024
- Total views CV : 36
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