CV Profile No.82578

Experience in the following industries :

• Call centers, hotlines

Professional experience

• IT OFFICER
• Alexandra Group Uganda Limited
• Since 12.2023
• - Keep computer systems running smoothly and ensure users get the maximum benefit from them - Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues - Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required - Follow diagrams and written instructions to repair a fault or set up a system - Support the roll-out of new applications - Set up new users' accounts and profiles and deal with password issues - Respond within agreed time limits to call-outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Prioritize and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology - Conduct electrical safety checks on computer equipment.

• IT Officer
• Liam tech Ug
• 07.2022 - 12.2023
• - Keep computer systems running smoothly and ensure users get the maximum benefit from them - Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues - Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required - Follow diagrams and written instructions to repair a fault or set up a system - Support the roll-out of new applications - Set up new users' accounts and profiles and deal with password issues - Respond within agreed time limits to call-outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Prioritize and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology - Conduct electrical safety checks on computer equipment.

• IT Officer
• Khim tech Uganda
• 12.2019 - 05.2022
• - Keep computer systems running smoothly and ensure users get the maximum benefit from them - Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues - Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required - Follow diagrams and written instructions to repair a fault or set up a system - Support the roll-out of new applications - Set up new users' accounts and profiles and deal with password issues - Respond within agreed time limits to call-outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Prioritize and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology - Conduct electrical safety checks on computer equipment.

• IT Intern
• Ministry Of trade, Industry & Cooperatives
• 07.2017 - 08.2017
• - Keep computer systems running smoothly and ensure users get the maximum benefit from them - Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues - Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required - Follow diagrams and written instructions to repair a fault or set up a system - Support the roll-out of new applications - Set up new users' accounts and profiles and deal with password issues - Respond within agreed time limits to call-outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Prioritize and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology - Conduct electrical safety checks on computer equipment.