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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Marketing, communication
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Call centers, hotlines
- IT, software engineering, Internet
- Services other
- Telecom
Professional experience
- Customer Service Representative
- Betsure Uganda
- 11.2019 - 11.2023
- Collecting and analyzing customer feedback Uganda, Kenya and Tanzania Answering questions about a company’s products or services Telemarketing, contacting clients and informing them about our product and available promotions. Processing orders and transactions Supervising all VIP customer service agents and allocating them roles. Dealing with unhappy customers and handling their complaints till they are completely resolved to their satisfaction. Communicating and delivering information about a company’s offerings and products Participated in the marketing and branding meetings for the company Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers Tasked with handling clients of BETSURE, both in Uganda and Kenya. Engaging with them on social platforms such as Live Chat, Ai Help, Email and Facebook. Solving clients’ issues mainly. In charge of the online sales team and also assist in handling the agents team as well. Promotion of company brand on a number of social media platforms Perform any other duties assigned to me by the Director assistant.
Skills
General computing, computer skills, Microsoft office, communication skills, writing
skills, social survival skills, interpersonal skills.
Education
Education level : HND
- YMCA Comprehensive Institute
- 08.2015 - 08.2017
- IT skills to deploy and manage Computer infrastructure in organizations so as to improve their effectiveness.
Computer Science
Key Skills
- ABAQUS
Languages
- English
- Fluent
- Luganda
- Good level
More information
- Availability : immediately
- Geographical flexibility : Kampala
- Place of residence : Kyanja
- Accepted employment type : Permanent contract
- Last updated : 19.01.2024
- Total views CV : 58
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