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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Marketing, communication
- Secretarial work, assistantship
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Research and development
- Tourism, leisure activities
Professional experience
- Debt collections officer
- Volantis Co Ltd
- Since 08.2023
- • Working in call centre environment handling manual and automatically dialling outbound calls. Maintaining consistently high success rate of collecting on overdue accounts. • Maintaining high volume of calls and meeting demands of busy and productive group. • Delivering exceptional customer service on collection calls and maintained calm and professional demeanour. Answering customer questions regarding accounts. • Resolving customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions. • Developing strong relationships with customers to foster timely payments and account resolution. Responding to customer inquiries and provided detailed account information. • Monitoring customer accounts for payment delinquency and initiated collection efforts. • Contacting customers to discuss past-due accounts and negotiating payment plans. • Worked with customer to create debt repayment plan based on current financial condition.. • Learning and maintaining in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions. • Educating customers on company systems, form completion, and access to services.
Skills
• Interpersonal communication
• Time management
• Organization and collaboration
• Networking and coordination
• Strategic forecasting, and planning
• Analytical and critical thinking
• Problem identification
• Negotiation and resolution
• Customer and client relations
• Business correspondence
• Budget development
• Call center processes
• Persuasion strategies
• Basic understanding of sales principles
• Marketing, researching, and advertising
• Retail transactions processing
Education
Education level : Bachelor
- Makerere University Business School
- 08.2018 - 02.2022
- Makerere University Business School Bachelor’s degree in international business 2018 to 2022 Caltec Academy Makerere Uganda Advanced Certificate of Education (UACE) 2016 to 2017 SOS Hermann Gmeiner Secondary School Uganda Certificate of Education (UCE) 2012 to 2015 SOS Hermann Gmeiner Primary School Primary Leaving Education (PLE) 2005 to 2011
Bachelor's degree
Key Skills
- 5S
Languages
- English
- Good level
- Luganda
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kampala
- Place of residence : KAMPALA
- Accepted employment type : Fixed-term contract
- Last updated : 20.12.2023
- Total views CV : 39
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