CV Profile No.78212

Experience in the following industries :

• Call centers, hotlines
• Electricity, water, gas, nuclear, energy
• Hotel business, catering
• Marketing, communication, media
• Tourism, leisure activities

Professional experience

• Lodge Operations Officer
• Uganda Lodges Limited
• Since 03.2023
• • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users. • Oversaw the lodge activities of different departments to ensure customer satisfaction. • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales. • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers. • Collaborated with executives and management to review projected revenue and adjust resources accordingly. • Contributed to business development efforts to drive revenue and meet corporate objectives. • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles. • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes. • Oversaw projects to help goals, tasks and milestones align with organizational strategy.

• Executive/ Administration Assistant
• Great Lakes Safaris
• 05.2022 - 03.2023
• • Restocked supplies and placed purchase orders to maintain adequate stock levels. • Executed record filing system to improve document organization and management. • Screened emails, answered multi-line phone system, routing calls, delivering messages to staff and initiated actions. • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. • Scheduled office meetings and client appointments for staff teams. • Drafted correspondence and other documents for CEO and other department heads. • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. • Completed forms, reports, logs and records to quickly handle all documentation for human resources. • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders. • Screened calls and emails and initiated actions to respond or direct messages for managers. • Used software to coordinate meetings, appointments, and tasks for senior executives. • Organized and updated schedules and calendars, booked and confirmed appointments for executives. • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips. • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

• Intern Trainee
• Great Lakes Safaris
• 07.2021 - 11.2021
• • Trained in different departments including marketing, finance, HR/ Admin department • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills. • Performed administrative functions, answering phones and filing paperwork in support of department. • Handled day-to-day customer or client questions via telephone or email. • Evaluated customer needs and feedback to drive product and service improvements. • Handled clients' inquiries and feedback in regards to our services and experience. • Drafted newsletters on a monthly basis to be sent to agents, clients and all company stakeholders. • Compiled all payments from the different departments