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CV Profile No.75957

Profile updated on 21.08.2024

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Profile details

Job category searched

  • Health and social professions
  • Services
  • Telemarketing, teleassistance

Professional experience

Experience in the following industries :

  • Banking, insurance, finance
  • Call centers, hotlines
  • Services other
  • Social, public and human services

Professional experience

  • Banking Executive
  • I&M Bank
  • Since 09.2022
  • Receive and attend to customer queries and inquiries, and help resolved their complaints as by bank policy. Cross sell bank products to customers. Accept and process customer requests such as bank account statements, introduction letters etc in line with bank policy. Receive transaction instruction and requests such as TT, RTGS, EFT, and process the same in line with bank policy. Contact customers to collect their ATM cards and chequebook whenever required.
  • Customer Service Advisor
  • MTN UGANDA
  • 04.2019 - 08.2020
  • Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions. Look for cross-selling opportunities to increase individual purchase value and overall sales. Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
  • Telesales Agent
  • AYO UGANDA
  • 02.2018 - 03.2019
  • Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going. Listening to the customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions to products. Keeping up to date on all products and informing customers of new products. Answering customers' questions on the products. Meeting sales quotas.
  • DATA ENUMERATOR
  • LATERITE UGANDA
  • 01.2017 - 12.2017
  • Test questionnaires designed by Laterite in the field. Travel to different locations to conduct field preparation contacting local authorities and identifying potential research participants. Document issues that arise during fieldwork and communicate them to The supervisor Keep track of expenses Transmit data collected daily. Assist in any other tasks related to the delivery of the project at hand

Skills

Analytical Skills Excellent Communication & Interpersonal skills Hands on Computer Skills in all Micro-soft packages Training, Presentation & Reporting skills Social Research & Analysis

Education

Education level : Bachelor

    UNIVERSITY

  • KYAMBOGO UNIVERSITY
  • 08.2012 - 12.2015
  • University training for 3 years in Arts and Social Sciences.

    HIGH SCHOOL

  • Tororo Girls' School
  • 02.2010 - 12.2011
  • High school for two years

    Secondary School training

  • Tororo Girls' School
  • 02.2006 - 12.2009
  • Secondary school training for 4 years

Key Skills

Languages

    • English
    • Good level

More information

  • Availability : immediately
  • Geographical flexibility : Entebbe - Kampala - Mukono
  • Place of residence : Kampala
  • Accepted employment type : Permanent contract
  • Last updated : 21.08.2024
  • Total views CV : 90

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