CV Profile No.75237

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Hotel business, catering
• Pharmaceutical industry
• Social, public and human services

Professional experience

• HR & IT Consultant
• Unifreight Cargo Handling Ltd
• Since 05.2023
• As an HR and I.T Consultant, my role is to support, manage and oversee the day-to-day operations of the company’s Human Resource and information technology departments, developing and implementing strategies, as well as managing budgets and other resources, reviewing and scanning for new legislation, compliance and standard adherence, risk management among others.

• Operations and Human Resource Manager
• Pulse Specialist Clinic - Kololo
• 11.2019 - 04.2023
• While I combined Operations and HR Roles, my main responsibility was to oversee and manage the daily operations of the clinic, ensuring that it runs efficiently and effectively, talent acquisition, performance management, compensation and benefits, employee relations, and training and development, manage entry, stay and exit of staff, contractors and suppliers and do general administration roles.

• Client Relationship Manager
• Pulse Specialist Clinic- Kololo
• 04.2018 - 10.2019
• I was to manage and enhance the relationships between the clinic and its patients, for ensuring that the clinic develops and maintains strong relationships with its clients, that the patient experience is excellent, and that the clinic is in compliance with all applicable regulations, and ensure repeat business.

• Call Centre Team leader
• Vodafone Uganda - Plot 1 Kololo Hill Drive
• 01.2016 - 03.2018
• The major duty here was to lead and manage a team of call center agents to provide high-quality customer service, analyze call center metrics, manage customer complaints, and collaborate with other departments to ensure that the call center is meeting the needs of the business.

• Call Centre Representative
• Vodafone Uganda - Plot 1 Kololo Hill Drive
• 07.2014 - 11.2016
• The overall purpose of the position was to provide excellent customer service to Vodafone Uganda's customers who contact the call center for assistance, providing excellent customer service, troubleshooting customer issues, manage customer complaints, and collaborating with other departments to ensure that customer issues are resolved quickly and efficiently.

• Customer Service Representative
• Exquisite Solutions Outsourced to Uganda Telecom
• 05.2013 - 06.2014
• My primary responsibility was to provide excellent customer service, by troubleshooting customer issues, managing customer complaints, and collaborating with other departments to ensure that customer issues are resolved quickly and efficiently.

• IT Support Trainee
• Mulago National Referral Hospital
• 05.2012 - 08.2012
• During this tenure, my role was to provide support for the hospital's IT systems and infrastructure, ensure that users have access to reliable and secure IT resources, provide and gain practical experience, and develop skills in IT support and administration as an internship student.