CV Profile No.73426

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Secretarial work
• Services other

Professional experience

• IT Helpdesk Support
• Mantra Technologies
• Since 02.2023
• • Providing the initial point of contact for technical problems and performing troubleshooting tasks, problem diagnosis, resolution, or escalation. • Resolving internal user problems and ensures correct operation of personal computers. • Maintaining parts inventory and logs all service/repair activity. • Carrying out all administrative tasks in Service Delivery. • Assist and independently deploy special projects and network implementations. • Procuring and stock keeping of all service Delivery tools and Items. • Responsible in providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems. • Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner. • Ability to handle multiple and conflicting priorities and workloads. • Assigning roles to the Service Delivery Department and logging in all the calls in Service System. • Supporting of new hires and orienting them about the company SOPs.

• Senior Customer Relations Officer
• Tugende Limited
• 09.2019 - 02.2023
• • Attending to Walk in Clients and filling in Customer KYC forms. • Managing the front desk, Area. • Responsible for answering incoming calls, directing calls to appropriate offices. • Assist in providing information to the applicants: distribution of forms and checklists. • Provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services. • Provide callers and or visitors with information such as company address, directions to the company location, website, and other related information. • Receive mail, distribute it to the respective offices and make follow up on correspondence. • Schedule, organize and co-ordinate internal meetings. • Execute customer-facing surveys every quarter. • Welcome customers who enter Tugende’s compound and help them meet their needs promptly, professionally, and with empathy. • Resolve customer complaints directly or direct them to the relevant person and function. • Review and submit Insurance claim documents to the Insurance Company for the clients Reimbursement. • Record and track customer inquiries, requests, and complaints in the Customer Feedback log. •