CV Profile No.72866

Experience in the following industries :

• Consumer goods
• Distribution, selling, wholesale
• Marketing, communication, media
• Telecom
• Transport, logistics, postal services

Professional experience

• Business DevelopmentvExecutive
• Kacyber technologies
• Since 02.2023
• Working at a transportation and logistics technology company specializing in e-ticketing for buses, my role involved preparing proposals, maintaining client relationships, negotiating contracts, scheduling appointments, creating and reviewing client proposals, tracking communications, identifying potential customers, managing accounts receivable and payable, and researching market trends for new product or service opportunities.

• Account Relationship Manager
• Efficiencie
• 06.2021 - 02.2023
• Grow clientele, open new markets, and bring in new leads. June 2021 - February 2023 • Tracks and documents all decisions, follow-ups, and risks, managing risks to closure or through escalation. • Ensure that an accurate profile of the customer is reflected in our CRMs and that sales and finance teams have the information they need around what is in place for assigned customers to drive billing and invoicing to the administration and revenue/growth at a local level. • Monitor the health of the customer experience for assigned accounts throughout the semester and surface a view of progress, challenges, and action plans which is reviewed with key stakeholders regularly. • Managing expectations and coordinating deliverables across both internal and external stakeholders and influencing teams to resolve issues that impede progress. • Manage and schedule project timelines, tracking deliverables, and quality assurance. • Review customer agreements before they are delivered to the customer to ensure they reflect the agreed-upon commitments discussed during the sales process. • Facilitate the pre-implementation kick-o meeting with key stakeholders to engage in implementation activities. • Coordinate with the product/engineering team to put together winning presentations, bids, and proposals.

• Senior sales executive
• Icea lion group
• 06.2018 - 05.2021
• Lion Group June 2018 - May 2021 • Established and maintained key relationships and business contacts within the community and targeted industry segments and strategic initiatives to create opportunities for growth. • Provided ongoing coaching to co-workers and new recruits to e ectively identify referral opportunities. • Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction. • Exhibited superior customer service by helping clients find suitable coverage according to their assets as well as following state guidelines. • Sought out new clients, and developed clientele through sales presentations and by networking to find new customers.