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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Management
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Airport and shipping services
- Associative activities
- Call centers, hotlines
Professional experience
- Content Moderator
- SAMA/ Meta
- 01.2020 - 03.2023
- Reviewed, labeled, verified and worked on reported posts on Meta platforms like facebook, Instagram and messenger at Customer Operations Hub in Nairobi for Sub-Saharan Africa and Uganda , blocked accounts based on the policy guidelines on the user-generated content in visual, text, and audio form. Contributed to identifying policy gaps to address certain content. Thus, keeping the online community from harmful content like Child exploitation, fraud, violent extremism, hate speech, Adult sexual exploitation. Attended to customer issues regarding blocked or reported accounts.
- Customer representative/Agent
- ISON BPO/Airtel Uganda
- 10.2012 - 06.2015
- Helped to increase customer return rates by providing excellent customer service at all times Maintained up-to-date knowledge of products and service changes Handled inquiry and incoming calls from customers as well as made up and cross sell of company products and services Cross-trained and provide back up for customer service team leader
Skills
Excellent Customer service skills, people management skills , competent with the use office and google suits and other application in CRM like AVAYA , PACS.
Education
Education level : College
- UPTECH Kampala
- 08.2007 - 08.2009
- professional in digital fil production, Audio and video editing, graphics, social media production and management, special effects production.
Diploma in Arena Multimedia
Key Skills
- Customer Management
- Customer Service
- Administrative Assistance
- Team Leadership
Languages
- English
- Good level
More information
- Availability : immediately
- Geographical flexibility : Entebbe - Hoima - Jinja - Kampala - Kasese - Kira - Masaka - Mbale - Mbarara - Mukono - Nansana - International
- Place of residence : Kampala
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Freelance - Cooperative Education Program - Part-time work
- Last updated : 29.06.2023
- Total views CV : 75
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I am an enthusiastic person willing to learn, good at using computers, social person and flexible