CV Profile No.70323

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Call centers, hotlines
• Consumer goods
• Education, training

Professional experience

• Support Representative Back Office
• Wave Transfer Limited
• 03.2022 - 06.2022
• -Respond to customer inquiries through the wave various lines - Receive and resolve customer complaints while escalating those that require additional input. - Assess the need of the customers. -Cross sale Wave mobile money -Reporting bugs identified while working or interacting with customers. -Ensure that the new customers fully understand the wave product -Training Team mates to promote product knowledge -Making Daily

• Banking Officer Service Excellence
• Bank of Africa Uganda
• 04.2019 - 03.2022
• -Respond to customer inquiries and feedback received through the bank’s various customer contact channels. - Receive and resolve customer complaints while escalating those that require additional input. - Assess the need of the customers. -Cross sale bank products. -Use the customer feedback to support the banks e-channels platform. -Make different reports on customer queries and complaints. - Train the team in different areas to make our service better -Manage and Record DHL shipment

• Banking Officer Teller
• Bank of Africa Uganda
• 01.2018 - 03.2019
• As a banking officer at Bank of Africa; I oversee multiple aspects of a retail-banking environment including monitoring the operations for correct accounting procedures, cheque and cash withdraw/deposits including verification of signatures on payment instructions received, international transactions, digital transactions (Mobile Money) handling bulk cash, ensuring good KYC control, daily reconciliation at end of day and developing relationships with banking customers. -Work hand in hand with the Front desk Officer

• Sales Executive
• Bank of Africa Uganda
• 06.2017 - 12.2017
• -Answering queries, offering advice and introducing new products. -Organizing sales visits to target customers -Demonstrating and presenting products -Establishing new business -Maintaining accurate records -Attending trade exhibitions, conferences and meetings -Reviewing sales performance -Aiming to achieve monthly Targets