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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- HR, training
- Marketing, communication
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Airport and shipping services
- Call centers, hotlines
- Telecom
Professional experience
- Customer care Representative
- Wave uganda
- 01.2022 - 06.2022
- Duties: In this role I was responsible to; ● Be responsible for responding to user questions and concerns. ● Represent Wave to our users and partners through the call centre, email and social media support. ● Make outgoing calls to customers. ● Answer incoming calls from customers. ● Conduct satisfaction surveys. ● To report bugs to engineers and escalate when needed. ● Knowing how to follow a case until you find a solution. ● Coordinate with other departments when Customers or Partners get in touch with you. - Help or inform customers when they have issues. ● Monitoring of social media pages (Facebook, Instagram, Twitter)
Skills
Computer skills, organizational skills, leadership skills, communication skills
Education
Education level : Bachelor
- Ndejje university
- 08.2015 - 10.2017
- Human Resource Management
Bachelor’s degree
Key Skills
- Communication
- Human Resource Management
- Media
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kampala - International
- Place of residence : Kampala
- Accepted employment type : Permanent contract - Freelance - Part-time work
- Last updated : 27.09.2022
- Total views CV : 69
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