CV Profile No.62885

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• Education, training
• IT, software engineering, Internet

Professional experience

• Engineer
• Makerere University Business School
• 10.2021 - 05.2022
• Senior Engineer in Audio Visual and Video Conference Solutions. Architect in E-Learning Solutions and Studio Setup HEST LOT 3B Project Partner Specialist on MIS Network at Makerere University Business School Lead Engineer CISCO ASA firewall deployment from Cyberoam Technical Manager eLearning Platform

• Enterprise Engineer
• SYBYL LTD
• 02.2018 - 06.2021
• Responsible for design of IP Network and Security solutions for Sybyl Ltd clients, overseeing implementation of such solutions to meet client expectations. Extending advanced level support to Sybl’s clientele on their existing infrastructure (network and security), and Subject Matter Expert (SME) advice in line with planned projects or acquisitions of new hardware/solutions. Managing client escalations in line with support and project implementations to meet their needs as per their respective SLAs. Experience with the entire suite of Extreme Networks product portfolio Experience with Cisco Networking and Security Products portfolio (FTD, WSA, ESA, ISE, ACI, SDN, DNA, AMP) Experience with Check Point Firewalls security suite. Experience with Radware products portfolio (ADC, AppWall, DefensePro) Experience with Fortinet security products. Experience with Sophos products portfolio. ***Technology Specialization and Acquired Skills*** Cloud Computing (AWS, Google) IT vulnerability management Radware Product range (Alteon ADC, WAF, DefensePro) Fortinet (FortiGate Firewalls and related technologies) Citrix NetScaler ADC solutions Arista Datacenter Switching technologies Checkpoint Solutions Forcepoint Security Solutions Sophos Security Solutions Audio and Visual Technologies (Polycom, Cisco, E-Learning)

• Head IT
• Magic One, UBC
• 03.2016 - 01.2017
• Manage information technology and computer systems Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Design, develop, implement and coordinate systems, policies and procedures. Ensure security of data, network access and backup systems

• Networking and Security Specialist
• DITA Limited
• 03.2014 - 02.2016
• o Scheduled vendor meetings with third party company to troubleshoot and resolve voice circuit issues on T1/T3, SIP, H.323, ISDN PRI. o Experience with Application Delivery load balancers; F5, Radware and Citrix o Knowledge with Juniper JUNOS and the entire Juniper Networks and Security product range o Knowledge in design and implementation of emergency and Disaster Recovery strategies and technologies o Experience in designing and managing IP networks, working with IP Protocols and Technologies such as EIGRP, OSPF, IS-IS, BGP and MPLS o Configured contact centers such as Mitel Prairiefyre CCM, IVR application, Mitel Contact Service Manager. o Performed site survey and prepared documents for new proposals. o Performed daily system ADD, MOVE, and CHANGE as requested by customers o Provided technical support to high profile customers and acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery o Collaborated with engineers and project managers in the deployment of large scale enterprise voice solutions. o Programmed system trunks to operate with Legacy PBX or third-party vendor equipment using Standard-Based protocols such as SIP, Q.SIG, DPNSS.