CV Profile No.60024

Experience in the following industries :

• Airport and shipping services
• IT, software engineering, Internet
• Import-export business
• Marketing, communication, media

Professional experience

• Digital Marketing Manager
• Lighthouse German Restaurant and Accommodation
• 08.2021 - 02.2022
• - Created and implemented marketing strategies both locally and internationally. - Contributed to development of marketing and branding materials. - Designed social media posts and edited pictures sent to me from Lighthouse so that we can attain better quality. - Content marketing. - Created and updated all the existing social media platforms such as Facebook, Instagram, Google My Business & LinkedIn. - Posted social media posts on Instagram. Facebook, LinkedIn and Google My Business. - Handled TripAdvisor, booking.com and Airbnb accounts - Monitored the performance and engagement of all the posts daily on Facebook, Instagram, Google My Business and LinkedIn. - Checked email, WhatsApp, Facebook and Instagram, and attending to them where need be. - Did research on how to improve the traffic to all our pages - Designed business cards, and flyers. - Researched companies and people that we can present the barrel house construction idea to. - Coordinated and marketed for Blessed to Bless foundation (Created logo and Facebook page for it.

• Customer service Team Leader
• Staff Leverage
• 11.2018 - 11.2019
•  Supervised and led my customer service team with individuals from different countries and backgrounds remotely.  Created and implemented effective customer loyalty plan.  Helped in recruiting and training new customer service agents.  Created effective customer service procedures, policies and standards.  Responded to customer service issues. Scheduled meetings/ appointments with clients.  Compiled contact information lists and always updated them.  Scheduled and organized staff meetings on Skype, Zoom and Bitrix24.  Monthly trainings about customer service and support.

• Social media marketing Specialist
• Staff Leverage
• 11.2017 - 11.2019
• Created and implemented marketing strategies for Staff Leverage worldwide.  Contributed to development of marketing and branding materials for both our client companies and Staff Leverage.  Created marketing strategies for all clients in need of our digital marketing services.  Managed all our clients’ social media platforms such as LinkedIn, Facebook and Instagram. This included posting and monitoring the engagement on the posts or videos.  Created grids with content to be designed for posting/ Content Marketing  Updated company websites and social media accounts.  Copy Writing i.e. wrote content for websites and social media platforms.  Quality assurance/ Proof read all the content of the company before publishing.  Created social media and marketing reports to show performance of all campaigns monthly  Researched about and used new advertising technologies to improve campaign performance.  Quarterly training on the latest digital and technology trends.

• Marketing and Administration Officer
• BDE Consult
• 11.2016 - 11.2017
• Ensured that Islands Club website was maintained and up to date according to the standard measures.  Ensured visibility of Islands Club on social media and other relevant booking platforms.  Prepared a company marketing plan, social media plan and brand guidelines.  Marketed Islands Club activities physically and through social media, the website and other relevant channels and diverted online traffic to the relevant officers.  Ensured that Islands Club had internet connectivity for its clients at all times.  Ensured that all guests to the Island received all relevant information as and when required.  Made guest bookings to the Island.  Attended tourism events on behalf of the company for promotion and share experiences.  Developed innovative ideas for income generation and the smooth running of the Company.

• Intern
• Iway Africa
• 05.2016 - 07.2016
• - I attained more skills such as vsat, Wimax and canopy installations, troubleshooting, terminating cables and networks. - Customer care and support. - Network administration (cisco).

• Secretary
• Maggie Tours and Travels international
• 01.2014 - 06.2014
• - Reserved and booked air tickets to different destinations all over the World. - Typed and prepared all the necessary documents for the company. - Minute writing.