CV Profile No.49844

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Distribution, selling, wholesale
• Marketing, communication, media
• Services other

Professional experience

• Customer Relations Officer
• Service cops limited
• Since 11.2018
• I have performed a sales role and customer relations from November 2018 to date with in a Call Centre environment calling customers who are known to the company and also making some cold calls. I have got excellent communication and analytical skills. With my wide experience and open mind, I believe and trust if given opportunity I can add Value to the company while dealing with different customers and support departments. • Escalating queries and follow-up till closure • Generating reports on a daily basis capturing queries and customer feedback • Cross Selling different products to customer • Data maintenance for future management decision making • Generating leads and follow up to close the sale • Meeting set targets • Performed any other duty as may be assigned as time to time

• Sales
• Azam Uganda Ltd
• 06.2015 - 08.2015
• • Registration process of different activities like subscription and ownership which involved entering people’s names being registered, years of birth and city of allocation. • Reconnecting back clients • Transfer of goods to stores • Delivering of purchased products • Handling customer complaints and inquiries • Writing daily, weekly and monthly sales report