CV Profile No.45367

Experience in the following industries :

• Call centers, hotlines
• IT, software engineering, Internet
• Marketing, communication, media
• Services other
• Telecom

Professional experience

• IT Suport Officer
• Electoral Comission
• 08.2020 - 03.2021
• • install and configure computer hardware operating systems and applications • monitor and maintain computer systems and networks • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and relevant reports • follow diagrams and written instructions to repair a fault or set up a system • support the roll-out of new applications • set up new users' accounts and profiles and deal with password issues • respond within agreed time limits to call-outs • work continuously on a task until completion (or referral to third parties, if appropriate) • prioritize and manage many open cases at one time • rapidly establish a good working relationship with customers and other professionals, such as software developers • test and evaluate new technology • conduct electrical safety checks on computer equipment.

• IT Support Officer
• Hegle computer consulting and IT company ltd
• 02.2016 - 11.2019
• Provides technical support for specialized hardware and software systems used organizations within the country Installs boards and drives, as well as Configuring software according to each client's needs. •Created and edited documentation for installation and training manuals. •Designed fault tolerant disks for clients in case of hard drive failure on drive 0. Increased company's visibility by creating and maintaining Web site. Installations and configurations of computer workstations and configured laptop computers for RAS and docking station Connections on LAN. • Organizes, tracks and maintained financial background information and documentation for all government contracts. • Developed and provided reports and recommendations to project managers concerning Inventory, usage and performance of all computer equipment. • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. • Installed and trouble shot software including Microsoft Windows XP, Outlook 2003 and Internet Explorer 7. • Saved money by repairing computers, printers and copiers by replacing drives and other parts versus outsourcing for expensive repairs.

• Administrator
• Makerere University of Technology
• 09.2014 - 12.2015
• • First person of contact for clients. • Scheduled appointments in person and over the phone. • Handled medical files (making notations, sorting, and filing). • Handled incoming and outgoing mail and email. • Responsible for all the IT needs in the department. • Troubleshooting computer problems. • Experience of producing copy across all media