CV Profile No.44422

Experience in the following industries :

• Tourism, leisure activities

Professional experience

• RECEPTIONIST
• BMK HOUSE APARTMENTS
• Since 09.2019
• - Greeting and welcoming guests as soon as they arrive at the premises. - Providing information about services offered at BMK Offices and Apartments - Answering, screening and forwarding incoming calls to the responsible individuals and departments. - Performing clerical receptionist duties such as file arrangement, photocopying, and printing. - Ensuring customer satisfaction through requesting guests to fill room comments form before they checked out of the premises. - Arranging daily duty and occupancy reports and emailing them to the management team. - Maintaining guest records and booking reservations - Ordering front office supplies and keping inventory of stock. - Checking whether apartments are in better condition before they could be occupied by arriving guests among other duties.

• TRAINEE
• BUGANDA HERITAGE AND TOURISM BOARD
• 05.2019 - 08.2019
• tRAINED IN THE TOURISM OFFICE OF THE ORGANISATION Communicated guests’ requests and complaints to the appropriate departments. Provided brief information about Buganda’s historical sites as well as giving prices for different tourist packages to visitors who made inquiries at the reception. Participated in finding exhibitors that would be willing to exhibit in the Buganda Expo 2019, through selecting and delivering letters to them and the turn up was good. Assisted in calling to Embassies, corporates companies, government officials as well as individuals that were invited as special guests to different occasions of the Buganda Expo 2019. Guided tourists, both local and foreign at Bulange site through providing hints about history of the building, the kingdom’s culture, ethics and system of rule, among others.

• HEAD RECEPTIONIST
• MACSEDO RESORT HOTEL
• 08.2017 - 04.2019
• I trained all receptionists and trainees in the building in company procedures and policies. Planned the duty rotor for receptionists regarding working hours and off days. Resolved all complaints and problems of the guests during check in and refer general ones to the manager. Monitoring the reservation of rooms allocated rooms and made necessary arrangements for the group guests. Managed working relationship with other hotel departments and ensured that co-operations with the front office were vital. Arranged weekly and monthly meetings with receptionists to plan where improvement is needed for better results.

• RECEPTIONIST
• MACSEDO RESORT HOTEL
• 04.2016 - 08.2017
• Greeting and welcoming guests, providing them with a positive, first impression at the hotel. Issuing room keys and assigning rooms to the guests. Complying with procedures, rules and regulations keeping safe and clean reception area. Answering inquiries over telephone and also notifying guests about visitor arrival. Providing exceptional guest service as a receptionist among other duties.