CV Profile No.42634

Experience in the following industries :

• Call centers, hotlines
• Hotel business, catering
• Tourism, leisure activities

Professional experience

• Human Resources coordinator & Customer Care Senior Supervisor
• Golden Dinner Restaurant and Lounge
• 05.2017 - 05.2019
• Greeting customers with warm smiles Recruiting training and supervising staff. Handle all outstanding reports and close the related cases on daily basis. Receiving and directing visitors and clients. Generating sales leads, building sustainable relationships where necessary. Serve walk- in customers and provide full information and advice. Handling telephone calls. Oversee all front and back of the house restaurant operations. Project future needs for goods, kitchen supplies and cleaning products Promote campaigns for customers, Implement and promote Loyalty programs. Ensuring Client food safety standards are met. Attending to cash customers and fulfil their requirements, solve their problems, follow up their cases and update them.

• Cashier and Accounts Assistant
• Nakasero Hospital
• 01.2016 - 05.2017
• Responsible for supervising all agents to ensure that proper returns have been submitted to the company. Ensuring that all company transactions have been adequately captured and in a timely manner. Ensuring timely and adequate remittance of statutory deductions; Designing and adequate use of internal controls. Ensuring proper record keeping and proper use of Organization’s funds. Manage the preparation and analysis of financial reports and well as deriving Presentation Reports. Carry out independent quality control checks of customer documents in a timely manner within Service Level Agreements. Ensure monthly closing of books and the necessary reconciliations. Process and send out invoices to clients prior to payment for any services we are rendering them using Quick books. Follow up on payments that have been made and reminding clients about the pending balances payable and balance their accounts. Deriving Periodic Progress and Performance Reports.

• Finance and Human Resources
• SEMA Aviation Services
• 03.2013 - 12.2015
• Responsible for supervising agents to ensure that the internal controls have been adequately followed; Ensuring proper record keeping and proper use of Organization’s funds. Responsible for selection and Admission of new students. Review and implement a system and procedures for conducting a Job evaluation/job grading exercise and salary survey. Ensuring that transparent procurement procedures are adhered to and quotations sourced. Ensuring that Debit and credit notes are accurately captured; Manage the preparation and analysis of financial reports and well as Deriving Presentation Reports. Ensure monthly closing of books and the necessary reconciliations. Developing strategies for new business opportunities. Develop and monitor the implementation of strategies and procedures. Develop guidelines for Human Resources operations, engagement and compliance services.

• Hotel Front Desk Customer Care Supervisor
• Tourist Hotel (Speke Hotels)
• 01.2011 - 01.2013
• Greeting customers with warm smiles. Hired and trained new employees, demonstrating best methods for serving clients and guests. Maintain an up-to date inventory of regional assets. Identified issues, analysed information and provided solutions to problems. Recruiting training and supervising staff. Schedule internal and external customer appointments and provide feedback. Handle all outstanding reports and close the related cases on daily basis. Receiving and directing visitors and clients. Generating sales leads, building sustainable relationships where necessary. Serve walk- in customers and provide full information and advice. Handling telephone calls. Oversee all front and back of the house restaurant operations. Project future needs for goods, kitchen supplies and cleaning products Promote campaigns for customers, Implement and promote Loyalty programs. Ensuring Client food safety standards are met. Attending to cash customers and fulfil their requirements, solve their problems, follow up their cases and update them.