CV Profile No.42160

Experience in the following industries :

• Hotel business, catering

Professional experience

• General Manager- Operations/Administration and Sales/Marketing
• “Stella Hotel”(Formerly known as Best Western Plus Stella Hotel), Bathinda, Punjab. India.
• Since 03.2019
• * Successfully achieved the financial year target & achieved the GOP of 42%. * Streamed the rate policy of the corporate & credit policy. * Enhance the occupancy & ARR by using revenue management skills. * Presenting Monthly Performance reports & P&L report in Monthly Review Meeting with Directors. * Presenting marketing & promotional plans to achieve budget for all Departments. * Guiding operational & marketing team in planning & generating new ideas to promote brand value for customer satisfaction programmes to generate additional revenues. * Conducting Monthly Performance meeting & P&L status, Outlet performance & Operational Standards meetings with Sales & all Department Managers, Stores, Accounts team, Maintenance, Outlet Managers with & Brain storming session with the respective core team. My Core Competencies include:- * Strategy Planning : Devising & implementing optimum strategies to ensure top line & bottom line profitability with key emphasis to develop business through new accounts & service the existing clients. * Business Operations : Ensuring operational efficiency of the highest standards in various departments - Operations through the best training & overseeing adherence to all the Industry Legal norms. * Marketing: Overseeing the formulation of best marketing strategies & targeting the potential guest. Escalating brand visibility through implementing promotional strategies & personal relation skills.

• General Manager- Operations/Administration
• “BABA Resort”(Formerly known as Victoria Continental Inn),Kasauli, Himachal Pradesh, India.
• 03.2018 - 03.2019
• * Specialty in Occupancy , ARR & Revenue Par Improvement . * Hospitality Operation & Catering Management. * Financial Budget & Implementation * P & L Financial Reporting . * Sales & Marketing , Business Development . * High Leadership & Strategy planning . * Program Design and Implement for sales & MKT . * Off season & Peak Season sales Promotion . * Digital Marketing & Telemarketing. * Booking Engine and search Engine Optimization. * Channel Partner development for Business. * Public Relation , Media & Press . * Develop & Implement yearly sales goal . * Travel Agent , Govt Office , Tourism and Corporate relation . * Event Management & Travel Mart . * Guest Service & Relation Building . * Achieve Market Share & Revenue Goal . * Corporate Tie up & Business Set up . .* Revenue Management & MIS . * Food Festival & Promotion . * Hotel Branding & Advertisement. * Training & Development. * Profit Centre Operation ,Management & Business Development . * Manpower Management & Development. * Upcoming Project & Renovation. * Develop SOP for all department of Hotel. * Cost control Material Management. * Develop Hotel Quality and HACCP . MY OBJECTIVES : To create value and recognition on work place by producing the best result for the organization through synchronize and hard work in this competitive environment discharging all my professional skills. And More...

• Assistant General Manager - Resort Operations
• “The MSG Resort”(Formerly known as SMG Hotels & Resorts), Hisar-Sirsa, Haryana, India.
• 10.2016 - 01.2018
• * Responsible for the overall management of the operation of the Hotel/Resort * Ensure the premises are in operative condition as per category of the unit to receive & serve the guests * Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. * Monitor the co-ordination between all departments for smooth & efficient operations. * Assessing and reviewing customer satisfaction and service recovery process. * Ensure the premises are in operative condition as per category of the unit to receive & serve the guests * Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. * Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. * Monitor the co-ordination between all departments for smooth & efficient operations. * Assessing and reviewing customer satisfaction and service recovery process. * Providing timely and constructive feedback to all direct reports as and when required either formally or informally. * Monitor DPR report Daily Bases and review authentication of A/C transaction. And More..