CV Profile No.37371

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Maintenance, servicing, after-sales services
• Marketing, communication, media
• Services other

Professional experience

• English news anchor
• MMU radio
• 08.2016 - 08.2017
• My roles included; Editing news briefs, Presenting English news, field interviews, News reporting, Radio marketing/ adverts • Editing news briefs, these would include the headline and intro of the news story and hence giving an insight to listeners of what will feature in the fulltime news bulletins to come ahead. • Presenting English news, being a fulltime English news person this kept MMU RADIO in the know for its timely news items which never encountered delays. • News reporting, here importantly were the local news stories that surround the communities around the region. This based on the basic elements of proximity. • Radio marketing/ adverts, this involved securing adverts from the field in form of deejay mentions or recorded audio adverts. It positively impacted on MMU RADIO’s income as per the amount of each advert to be ran on air

• Sales officer
• Standard chartered Bank
• 01.2019 - 01.2020
•  Made direct sales to customers by providing information regarding the products to ensure that daily and monthly targets are achieved.  Attended to customer’s needs and complaints about the bank’s products and promoted new products by making leads to customers to boost turnover.  Took custody of stock, reconciled with stores and accounts section to ensure that losses are minimized hence increased on revenue.  Handled and ensured safe custody of cash from daily sales and trained customers on how to use the latest innovations.  Constantly supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.  Highly experienced in implementation, identifying customers’ needs and creating solutions by being the point of access inventory, customer layouts, and suggested services to improve productions and customer efficiency.  Ensured cost effective incentive solutions are implemented and return on investment parameters are maintained.

• Customer support associate
• Atlanta insurance company LTD TURACO
• Since 02.2020
• Call Center Communications • Engage customers and upsell products while offering excellent customer services. • Address/assist customer inquiries regarding products, claims submission, amongst others in a timely manner. Product Knowledge • Build a thorough understanding of all products and partnerships undertaken by Turaco. Employee Initial Employer Initial Insurance Administration • Register new customers, manage databases, and other tech tools as required. Claims Administration & Verification • Serve as a liaison between Turaco and the claimants. • Approach every customer service issue with emphasis on empathy and problem solving. • Provide timely response to claims reported by clients within defined turnaround times to ensure a high level of operational delivery quality. • Demonstrate a high sense of empathy toward affected clients and clients’ staff in all claim-related interactions General operational support when needed • Assist Manager/supervisor on ad-hoc tasks as requested