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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Marketing, communication
- Sales
Professional experience
Experience in the following industries :
not filled in
Professional experience
- Customer Success Lead/QA tester
- NALA Money
- 07.2019 - 07.2020
- With the above roles I was responsible to ensure product stability, app troubleshooting, user testing, bug reporting, app testing, conducting user interviews, responding to users who have issues reported through Instabug, email, and zendesk/WhatsApp, reporting frequently requested features to the product manager, taking ownership of the app issues reported by the customer, receiving inbound and making outbound calls, on-call customer support
- Customer Support Specialist
- SafeBoda
- 06.2015 - 07.2019
- Worked with the engineering team to ensure that customer-reported bugs are resolved, responded to inbound calls, in-office technical troubleshooting, worked with the sales team to see that number of users using cashless increase
Skills
Amplitude - data intelligence tool, Excel spreadsheets, Slack, Zoom, Asana, Jira - (ticket creation and QA testing), email, Google Gsuite, Vysor, Appium, VScode, Zendesk, Whatsapp for business, Freshdesk (customer support CRM tool), expensify, Zoho, Instabug
• Other skills: Worked remotely, time management, Scrum/Agile methodology, managed and built a community around the product.
Education
Education level : Bachelor
- Kyambogo University
- 05.2015 - 12.2018
- 3 years bachelors degree in accounting and finance with a major in Financial management
Accounting and Finance
- Seeta Secondary School
- 02.2012 - 12.2013
- Obtained my A'level certificate in 2013 taking HEG/SubMath
UACE
Key Skills
- AGILE
- APP
- CRM
- JIRA
- Sales
- SCRUM
- ZENDESK
- ZOHO
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda - International
- Place of residence : Kampala
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 24.10.2020
- Total views CV : 134
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