CV Profile No.33910

Experience in the following industries :

• Event, receptionist

Professional experience

• Assistant ICT Advisor
• ANGLICAN CHURCH OF RWANDA KIGALI Diocese
• Since 03.2019
• Currently working at the Anglican Church of Rwanda as the Assistant ICT advisor administering all transactions done in different projects of the 45 Parishes in the Kigali Diocese. Duties and responsibilities:  Assisting in project planning and implementation.  Install, modify, and repair computer hardware and software.  Recording Incidents for future reference.  Monitoring a workplace network.  Recording all workplace electronic devices in ITIL software  Recording co-workers personal information and their contracts in ITIL software  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.  Walk customer through the problem-solving process.  Assisting in preparing and implementation training in computer applications for different departments of the Kigali Diocese to enhance efficiency.

• help desk
• Global Information Technology Solution
• 12.2016 - 10.2018
• I started as a data entry clerk later was promoted to help desk. Duties and responsibilities:  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  Train computer users.  Maintain the daily performance of computer systems.  Ask questions to determine the nature of the problem.  Walk customers through the problem-solving process.  Install, modify, and repair computer hardware and software.  Run diagnostic programs to resolve problems.