CV Profile No.33613

Experience in the following industries :

• Advice, audit, accounting
• Airport and shipping services
• Banking, insurance, finance
• Call centers, hotlines
• Event, receptionist

Professional experience

• Administrative Assistant Trainee
• ECSACOP Infectious Disease Institute, Makerere University
• 06.2019 - 06.2020
• Duties and Responsibilities: • Front desk office management. • Managing communication in form of sending and responding to mails and telephone calls. • Drafting work plans for the office such as project timetables, duty rotas and monthly work schedules. • Documentation such as Google forms, minute report writing, designing PowerPoint presentations and drafting other documents like leave, purchase and invoice forms and adverts. • Bookings for flight travels, reservations for hotels and accommodation for staff • Scheduling meetings both on and offline platforms via computer using video conferencing, Skype and zoom. • Searching prospects for grants and donations for the ECSACOP department. • Making purchase orders, quotations, invoices and follow up on availability of office supply and procurement • Liaising with other service providers especially utility bills and office supplies through verification of cheques and ensuring receipt of payments periodically. • Marketing the College through advertisement on social media and making updates on websites. • Ensuring proper record keeping such as arrangement of files and organization of shelves. • Keeping the offices clean and tidy and maintaining office equipments in good working conditions.

• Cashier & Front Desk Officer
• Rite Aid Medic
• 12.2018 - 05.2019
• Responsibilities: • Worked at the front desk receiving Patients and clients clarifying inquiries, giving directions, settings doctor's appointment. • Daily updates on Patients records in card files and Computer • Weekly audits about the performance of the clinic and staffs at large. • Stock taking, Making orders for supplies and organization and keeping the clinic clean and neat. • Drawing duty rotas and attendance sheets for employees • Billing and receipting cash payments and posting the data in quick books using computers both on and offline operation. • Making petty cash payments to employees, utility bills among others. • Ensuring clean and neat environment at the hospital. • Maintaining good relations between staff, patients and the environment at large through making call follow ups. • Supervision of staff during the night shifts such as nurses for timely administration of treatment to patients.

• Research Assistant
• National Union of Disabled Persons in Uganda (NUDIPU)
• 09.2018 - 11.2018
• Duties and Responsibilities: • Offering supports to the person with disability during field data collection acting as their tour guide • Feeding the data collected on the tablet computer and sends it to the head office electronically. • Interpreting questionnaires for the disabled people in their local languages • Carrying out interviews to people with disabilities • Map reading to search for direction.

• Customer Care Executive
• ISON BPO Uganda
• 01.2018 - 07.2018
• Duties and Responsibilities: • Managing large amounts of inbound and outbound calls in a timely manner following call center “scripts” when handling different topics, identifying customers’ needs. • Marketing the different products and services of the company and clarifying information • Multitasking technique while researching every issue such as checking for client balances and providing solutions using computers.

• Finance and Administration Intern
• National Water and Sewerage Corporation, Kampala
• 01.2014 - 09.2014
• Duties and Responsibilities: • Worked in the finance and administration reconciling 2-3 cash books with bank balances monthly. • Verification of branch requests for monthly expenses, drafted 5 local purchase orders monthly, accounted for monthly vouchers, collected and negotiated formal bids pertaining to office equipment • Reconciling bank statements with petty cash books to ascertain true and fair view of financial statements Used Hi Affinity and ISACALA for accountability of all offices and branches. • Verification and banking of cheques and ensuring receipt of payments to other service providers of the company. • Writing meeting minutes, typing and photocopying of different documents like claims, manager’s rota, and allowance and Dissertation written during my internship covering the topic the “Effects of Internal Controls on Financial Performance.” • Worked at the front desk, receiving customers, answering to inquires both face to face and via telephone and emails. • Worked on the computer while checking for customer’s details, balances and making documentations for new connections for water