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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Health and social professions
- Sales
- Secretarial work, assistantship
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Event, receptionist
- Secretarial work
- Social, public and human services
- Telecom
Professional experience
- Customer Sales Representative
- Africell Uganda Limited
- Since 01.2017
- • Given that i am the face of the company, i am a Champion leader on activation and retention campaigns targetting both the new and already existing clients. • Walk-in customer handling and orientation on services & products and ensure retention of the clients. • i have to drive service and device sales to grow the Service Centre Month on Month revenues which are always looked at by management. • With teamwork effort, there's Co-ordination with the Service Centre Manager to ensure team sales targets are achieved.
- Call Centre Agent
- Africell Uganda Limited
- 11.2015 - 12.2016
- • Receive customer calls promptly and ascertain reason for call. • ascertain customers' reasons for call are well documented in the right categories for easy follow up. • Provide closed loop feedback on all customer related complaints and forward those not resolved to another team. • Utilize appropriate CS systems, databases, processes and procedures to support work necessary. • Provide daily activity reports on market feedback and ticketing to management team.
Skills
ability to multi task. ability to speak calmly even when under pressure and also resolve complaints.
i have gained customer service skills over time, an active listener as well as interpersonal skills.
Education
Education level : Bachelor
- Makerere University
- 09.2012 - 02.2016
- It was solely to incerease on the number of people kowledgeable about the work ethics into the job market. This training was to create awareness among the young people about our rights and the duties we have towards others. The duties attached to knwoing our rights while putting into consideration respecting the rights of others. We learn how to co-relate with others in a society without being misjudged.
Bachelor of Arts in Ethics and HumanRights
- Entebbe Secondary School
- 02.2010 - 12.2011
- This was to achieve a certificate of higher learning which is a pre requirement for attaining a Bacheors degree. this training was to make mature minds out of the students so as we are able to tackle life changes and challenges better as young adults.
Uganda Advanced Certificate of Education
Key Skills
- Customer Service
- Education
- Sales
- Support
Languages
- English
- Fluent
More information
- Availability : in 1 month
- Geographical flexibility : Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda - International
- Place of residence : KAMPALA
- Accepted employment type : Permanent contract
- Last updated : 15.09.2020
- Total views CV : 92
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