CV Profile No.33335

Experience in the following industries :

• Airport and shipping services
• Import-export business
• Transport, logistics, postal services

Professional experience

• CUSTOMER CARE ADVISOR
• MTN UGANDA
• Since 09.2016
• Acting as the first point of contact for all high-profile clients, i have gained all round skills in effective customer complaint management, customer retention, feedback management and making sure that they are served fully in regards to there needs exceeding customer expectations widening and improving the company brand.

• LOGISTICS TRAINEE
• MTN UGANDA
• 02.2020 - 04.2020
• Experience gained are as follows: - 1. Planned warehouses and distribution centers for efficiency in both operations and capacity 2. Organized transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary. 3. Coordinated and tracked movement of goods through logistic pathways 4. Executed logistics plan to move products and packages to reach destinations on schedule 5. Reviewed freight rates and other transportation costs to keep working costs low 6. Maintained quality throughout the logistic processes

• FLEET TRAINEE
• MTN UGANDA
• 04.2019 - 06.2019
• Experience are as follows:- 1. Managing drivers so they adhere to strict schedules. 2. Registering and licensing all vehicles under their management. 3. Developing strategies for greater fuel efficiency. 4. Maintaining detailed records of vehicle servicing and inspection. 5. Complying with Ugandan Transport laws and regulations. 6. Scheduling regular vehicle maintenance to ensure operational efficiency. 7. Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules. 8. Monitoring driver behavior and ensuring a high level of customer service. 9. Utilizing GPS systems to monitor drivers and track vehicles in case of mis-use.