CV Profile No.32708

Experience in the following industries :

• IT, software engineering, Internet
• Services other

Professional experience

• SAP Consultant-Material Management (MM) / System Administrator
• Kakira Sugar Limited
• Since 01.2017
• Responsibilities include: • Attend to SAP MM Functional & Configuration issues • Provide extreme SAP End user support. • Conduct & prepare end-users training • Monitoring of the entire SAP MM module Activities. • Documentation of SAP MM processes and problems cases • Improvement on SAP MM functionality ( User efficiency ) • Master Data Clean up. • Oversee all SAP MM process • Manage SAP MM Support team of four (4) staff members

• Sr. Systems Support Officer
• Kakira Sugar Limited
• 01.2015 - 12.2016
• Responsibilities: • Conduct & prepared SAP end-user training. • Ensure supervision of the entire SAP MM module Activities. • Master data audits and solve all issues related to the audits. • Assist in the identification of user requirements & forward them to technical team for development. • Evaluation of SAP system performance to ensure relevance of enterprise solutions provided. • Gather and analyse end user feedback for post implementation review of deployed ERP systems. • Prepare monthly performance reports for the attention of Section heads & SAP Project Manager. • Document & Distribute end user guide/ procedures for newly deployed ERP systems to end users. • Ensure proper systems tests are done in development & quality clients before moving to production

• System Support Officer
• Kakira Sugar Limited
• 03.2008 - 12.2014
• Responsibilities include: • User Support in SAP MM module, User training & Documentation. • Installation and configuration of software and hardware; • Install and configure backup and restore applications as well as configure antivirus applications • Maintenance of IT infrastructure (Servers, Desktops, Laptops, Printers); • Provide network support (LAN/WAN) & Interact with clients to resolve various queries\ issues. • Testing, analyzing and Integrating new systems

• Help Desk/IT Assistant
• Hima Cement Limited
• 06.2007 - 03.2008
• Responsibilities include • Attending to user calls and logging all calls to helpdesk system (Track-it) • Troubleshooting user problems, both hardware and software and resolving them • Installation of Operating systems and all other client applications e.g. Lotus Notes, SAP, WinXP, Office 2003/2007/2010 Products, Norton Antivirus, and Windows Server 2003/2008. • Hardware configurations e.g. PCs, Laptops, printers, projectors and scanner • Active Directory, Domain management and basic IP Network configuration. • Monitoring Daily and Monthly scheduled backups • Monitoring automatic Norton anti-virus updates on network clients • Ensuring that all daily scheduled backup reports are prepared and sent to designated people