CV Profile No.32656

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance
• Call centers, hotlines
• Marketing, communication, media
• Social, public and human services

Professional experience

• DIRECT SALES REPRESENTATIVE
• KCB BANK UGANDA
• 07.2018 - 07.2020
• • Cross sell all the bank products and services • On boarding of new customers and old customers on bank network. • Maintain proper documentation and custodianship of customers forms and bank forms • Monitor all customer queries and ensure timely response to all issues. • Coordinate with customers and provide company plans and services and detail quote for all required information. • Interacts with existing customers to increase sales of banks products and services. • Typically reports to a supervisor or manager.

• CUSTOMER ATTENDANT
• NILE ENERGY LTD
• 04.2018 - 07.2018
• • Provide excellent customer service and appropriately attend to customer queries. • Present, sell and support customers with buying decisions and needs. • Proper book keeping • Proper cash handling from sales

• TRAINEE
• KWEEFAAKO DEVELOPMENT INITIATIVE
• 06.2016 - 08.2016
• • Client mobilization • Client sensitization • Loan appraisal • Record keeping • Loan disbursement • Loan tracking • Attend to customers queries.

• PROJECT OFFICER
• BRAC UGANDA
• 03.2021 - 12.2021
• • Built and utilized reporting systems to keep customers and management in loop with latest information. • Built strategies and plans of marketing and selling of reading glasses. • Closely collaborated with project members to identify and quickly address problems. • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. • Monitored deadlines and milestones to keep team on track with project schedule. • Responded effectively to changes in project requirements, recalculating deliverables as needed. • Gathered and organized supporting materials for meetings and project updates. • Evaluated and solved technical problems affecting project deliverables. • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets. • Worked with senior case managers to coordinate team development activities and trainings. • Worked hand in hand with community development officers to mobilize sales.

• SALES OFFICER
• KCB BANK UGANDA
• 07.2018 - 06.2020
• • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up • Assisted senior bankers/ loan officers with loan applications. • Opened and managed community groups accounts for NUSAF projects of over 2 billion. • Achieved administrate skills of sorting, filling of documents. • Educated bank customers on available credit options and multiple loan products on offer. • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings. • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. • Achieved dramatic sales increase by skilfully managing relationships and proactive sales approaches. • Implemented use of social media, including Facebook, Twitter and online banking platforms, for product marketing and promotion. • Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking. . • Responded to customer needs by answering questions and providing detailed information about bank products.