CV Profile No.31923

Experience in the following industries :

• Handling

Professional experience

• HR training assistant
• KCCA
• 03.2018 - 09.2019
• Managing all the trainees of the organization -Organizing KCCA staff training -Managing sales of Central and Eastern Regions -Managing attendance of a group of 231 trainees of the organization. -Ensuring timely submission of internship reports and supply of assessment forms. -Sorting a database of 1300 job applicants. -Supervising aptitude tests. -Organizing presentation data and materials. -Receiving internship reports. - Designing & Issuing recommendation letters

• Customer Care Representative
• M-KOPA SOLAR
• Since 02.2020
• Managing large amounts of incoming calls Generating sales leads Identifying and assessing customers’ needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication Providing accurate, valid and complete information by using the right methods/tools Meeting personal/customer service team sales targets and call handling quotas Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keeping records of customer interactions, process customer accounts and file documents Following communication procedures, guidelines and policies Taking the extra mile to engage customers