CV Profile No.31055

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Event, receptionist
• Government services
• Research and development

Professional experience

• CUSTOMER SERVICE ADVISOR
• BRAC BANK UGANDA LTD
• Since 05.2019
• Duties and Responsibilities • Conduct account opening in line with KYC requirements. • Handle customer complaints,provide appropriate solutions and alternatives within the limits. • Review and explain account charges to customers • Check the status of customer accounts • Cross selling and upselling of banking products • Generate bank statements and issue of cheque books • Assist with addressing challenges with clients as and when requested • Meet personal and team qualitative and quantitative targets • Perform any other duties assigned • Ensure all customer documents are KYC complaint for the different bank products in line with Bank of Uganda Regulations

• BANKING ASSISTANT
• CRANE BANK LTD
• 12.2014 - 03.2017
• Duties and Responsibilities • Explain, advice on and promote bank products to customers • Accept cash and cheques for deposits and check accuracy of deposit slips • Back office and clearing of cheques both internal and external • Record all transactions promptly, accurately and in compliance with bank procedures. • Balance currency, cash and cheques at end of each shift • Ensure compliance with all internal controls, established policies and procedures • Updating customer information in the system and filling the completed forms containing customer details • Answering customer inquiries by clarifying desired information, locating and providing information • Attempts to resolve problems by clarifying issues, and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems • Fulfill requests by clarifying desired information completing transactions and forwarding customer request

• TRAINEE-HUMAN RESOURCE
• MINISTRY OF FINANCE PLANNING AND ECONOMIC DEVELOPMENT
• 06.2012 - 10.2013
• Duties and Responsibilities • Preparing appointment letters • Writing minutes during meetings • Organizing appraisal forms • Preparing addendums for salaries • Preparing and organizing different files for successful candidates. • Attending to clients who had come to purchase the bidding documents • Typing and printing different documents that are to be filed • Organizing for different meetings and workshops • Organizing for interviews for the successful candidates • Drafting letters for the meeting.

• TRAINEE-HUMAN RESOURCE
• MINISTRY OF FINANCE PLANNING AND ECONOMIC DEVELOPMENT
• 06.2012 - 10.2013
• Duties and Responsibilities • Preparing appointment letters • Writing minutes during meetings • Organizing appraisal forms • Preparing addendums for salaries • Preparing and organizing different files for successful candidates. • Attending to clients who had come to purchase the bidding documents • Typing and printing different documents that are to be filed • Organizing for different meetings and workshops • Organizing for interviews for the successful candidates • Drafting letters for the meeting.