CV Profile No.30478

Experience in the following industries :

• Consumer goods
• IT, software engineering, Internet
• Telecom

Professional experience

• Customer service Representative
• Multichoice Uganda
• 01.2015 - 03.2017
• As a customer service representative, I supported customers by providing helpful information, answering questions, and responding to complaints. I was the front line of support for clients and customers and I helped ensure that customers are satisfied with products, services, and features

• Account Relations Officer
• Roke Telkom LTD
• 03.2017 - 01.2020
• My JD involved day-to-day management of all client deliverables for one or more accounts. I was responsible for maintaining a high level of client satisfaction by meeting all financial goals set by the client and the organization.

• Account Relations Lead
• Roke Telkom LTD
• Since 01.2020
• Essentially, I supervise the activities of the entire key account management department. I expand and maintain relationships with strategically important and large consumers. Am assigned to the highest-value key consumers, responsible for assigned strategic account targets and sales quota.