CV Profile No.24920

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Computing Assistant
• Nkumba University
• Since 11.2010
• • User support and customer service. Be present and Visible in the computer labs and available to users requiring technical assistance. • Respond to questions from different people, assist students, staff, and faculty with technology problems in the computer labs. • Maintain Computer hardware including computers, printers and other associated peripherals. • Investigate problems, take corrective action, and report unresolved problems to the Head of Department. • Accept general responsibility for the computer lab and ensure that it’s ready for use. • Enforce all Computer lab policies. • Become familiar with available help resources; stay updated on campus technology changes or problems. • Maintain reasonable discipline and decorum in helping Students and in the computer lab areas. • Maintain the inventory of computer in Computer labs. • Assist students with troubleshooting in computer labs. • Replenish supplies and oversee all other lab equipment. • Maintain a comfortable and safe working environment for lab users

• Computer Technician
• MR. Computers Ltd, Kampala Uganda
• 02.2010 - 10.2010
• • Operating Software installations • Application installations • Computer hardware and software repair • Computer hardware and software maintenance • Customer care and satisfaction • Downloading antivirus updates • Data backup • Advising customers on compatible computer hardware and software applications • Servicing computers and Laptops • Designing maps for laying a network

• Training Assistant
• MR. Computer Ltd, Uganda
• 07.2010 - 10.2010
• • Registering students for Industrial training • Showing students different parts of the computer and their functions • Showing students how to add different cards on a computer: TV cards, network cards • Teaching students how to install different operating systems: windows 95 and 98, Millennium, XP SP1 and SP3, Ghost, Linx, windows 7. • How to service desktop computers and laptops • How to network computers • Examining and issuing student who attended and satisfactorily passed the course their certificates

• Data Management
• Mildmay Uganda Entebbe Road, Uganda
• 08.2007 - 01.2009
• • Entering details of different trainees with their respective courses in the database • Retrieving records of who didn’t attend, who attended, who attend specific courses • Entering old data of their clients both children and adults • Retrieving records of their clients who didn’t have follow-ups, who passed away, those who were on Art & those responding positively on ARVs. • Making weekly reports