CV Profile No.92839

Experience in the following industries :

• Associative activities
• Banking, insurance, finance
• Call centers, hotlines
• Import-export business
• Marketing, communication, media

Professional experience

• Cashier
• Al Muhandis Restaurant, Saudi Arabia
• 01.2022 - 12.2022
• Working as a cashier at Almuhandis Restaurant in Saudi Arabia for one year involved handling various tasks that ensured smooth and efficient customer service. The primary responsibilities included managing cash transactions, processing credit and debit card payments, and ensuring accurate change was given to customers. This role required excellent attention to detail and accuracy to avoid discrepancies in the cash drawer at the end of each shift. The cashier was also responsible for greeting customers warmly, taking their orders, and ensuring all details were correctly entered into the system. This involved a good understanding of the restaurant's menu and the ability to make recommendations or answer customer queries about different dishes and promotions. Additionally, maintaining a clean and organized cashier area was essential to provide a professional and welcoming environment for customers. The cashier also had to manage receipts, handle refunds or exchanges, and address any customer complaints or issues promptly and courteously. Working in this role demanded strong communication skills, the ability to multitask under pressure, and a friendly, customer-focused attitude. It provided valuable experience in customer service, cash handling, and the fast-paced environment of the food service industry.

• Sales Executive
• Copia Global
• 02.2023 - 08.2023
• As a remote sales executive for Copia Global in Mukono district, I managed a team of 120 agents, demonstrating my leadership and organizational skills. My main responsibilities included overseeing the agents' performance, ensuring they met sales targets, and providing the necessary support and training to help them succeed. A crucial part of my role was utilizing Customer Relationship Management (CRM) software. This allowed me to efficiently track sales activities, monitor customer interactions, and maintain detailed records of sales performance. By analyzing this data, I could identify trends, promptly address issues, and implement strategies to improve overall sales effectiveness. Achieving sales targets was a central focus of my job. I developed and executed sales plans, identified new market opportunities, and created initiatives to drive sales growth. My ability to analyze data and make informed decisions was key to meeting and exceeding the company's sales goals. Unfortunately, Copia Global closed its operations in Uganda in August 2023. Despite this, I demonstrated resilience, adaptability, and a strong commitment to driving sales and supporting my team, significantly contributing to the company's efforts in the region.

• Marketing manager and brand developer
• DutchTeso Ltd, Aloo Bags
• 10.2023 - 05.2024
• At Aloo Bags, I held two distinct roles: marketing manager and sales executive. My experience at Aloo Bags showcased my versatility and ability to adapt to different responsibilities within a short period. As a marketing manager for four months, I was responsible for developing and executing marketing strategies to boost brand awareness and drive sales. I collaborated with the design team to create engaging promotional materials and managed social media campaigns to reach a wider audience. Additionally, I conducted market research to identify trends and customer preferences, which informed our marketing efforts. My role required strong communication skills and creativity to effectively promote our products and connect with our target market. In my three months as a sales executive, I focused on direct sales and building strong relationships with customers. I engaged with clients, understood their needs, and provided tailored solutions to meet those needs. My responsibilities included managing sales inquiries, processing orders, and ensuring timely delivery of products. I also worked closely with the marketing team to align sales strategies with our overall marketing goals. Overall, my time at Aloo Bags allowed me to develop a comprehensive understanding of both marketing and sales, contributing to the company's growth and success.