CV Profile No.81768

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Distribution, selling, wholesale
• Event, receptionist
• Government services

Professional experience

• Business Owner
• Jojo’s Kids closet
• Since 08.2021
• As the owner of a kids clothing shop, I have numerous responsibilities that are crucial to the success and growth of my business. These responsibilities extend far beyond simply selling garments; they encompass various aspects of running a store, ensuring customer satisfaction, and maintaining a positive brand image. Owning a kids’ clothing shop comes with a multitude of responsibilities that extend beyond selling clothes. From curating a trendy collection, ensuring garment quality, maintaining an organized store layout, managing finances, and providing exceptional customer service to stay updated with marketing trends and giving back to the community, every aspect plays a vital role in running a successful and socially responsible kids clothing shop.

• Customer Care Assistant
• Airtel Uganda
• 02.2016 - 08.2019
• Working for Airtel, a renowned telecom company in Uganda, was an enriching and fulfilling experience. This role involved a plethora of responsibilities that were instrumental in providing excellent customer service and maintaining the company’s reputation.One of my primary responsibilities was to ensure quick and efficient communication with customers. This involved promptly answering incoming calls, responding to emails, and addressing customer queries and concerns. It was crucial to exhibit excellent listening and communication skills to understand customers' needs and provide appropriate solutions in a timely manner. I was responsible for providing technical support to customers. This included troubleshooting network-related issues, assisting with device configurations, and helping customers with internet connectivity problems. It was vital to possess a comprehensive understanding of the company's products and services to provide accurate and efficient technical assistance. Another crucial responsibility that I held was efficiently handling and resolving customer complaints. Acknowledging and empathizing with their concerns, I would find the best possible resolution within the company's policies and procedures. By effectively addressing complaints, I contributed to customer satisfaction and help build a positive image of Airtel Uganda as a customer-centric company.