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- Last name : ********
- First name : ********
- Phone : -99*
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Marketing, communication
- Secretarial work, assistantship
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Event, receptionist
- Government services
- Marketing, communication, media
- Telecom
Professional experience
- Call Center Executive
- Unifi Uganda
- 01.2023 - 08.2023
- Key Responsibilities •Answer inbound and outbound calls •Respond promptly to customer queries and complaints •Meet qualitative and quantitative sales targets •Data input and processing •Office Administration work
- Customer Care Executive
- Ison BPO Airtel Process Experience
- 04.2022 - 12.2023
- Key Responsibilities •Identify customer needs, clarify information, provide solutions •Providing product and service knowledge •Process customer accounts and file documents •Offer customer service •Handle both inbound and outbound phone calls •Handle customer complaints, provide appropriate solutions and alternatives •Collect and analyse qualitative and quantitative data
- Intern
- National Water and Sewage Corporation
- 04.2019 - 07.2019
- Key Responsibilities •Front desk handling while helping clients with inquiries and their billing information •Records management of clients information •Data entry and data reporting •Receiving and making calls and providing customer service •Meter reading and recording •Billing customers and informing them of their outstanding water balances
Skills
•Creativity
•Project Management skills
•Marketing
•Customer Service
•Conflict Resolution
•Phone etiquette
•Microsoft office and excel
•ROI & Data Analysis
•Interpersonal communication skills
•Oral and written communication
•Sales
•Analytical thinking
Education
Education level : Bachelor
- Makerere University Business School
- 08.2017 - 05.2021
- Graduated with a degree In Bachelor of Business Administration
Bachelor of Business Administration
- Makerere College School
- 01.2011 - 01.2016
UACE and UCE education
Key Skills
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Entebbe - Kampala
- Place of residence : Kampala
- Accepted employment type : Permanent contract - Fixed-term contract - Internship - Part-time work
- Last updated : 20.10.2023
- Total views CV : 71
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