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CV Profile No.73663

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Profile updated on 01.08.2023

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Profile details

Job category searched

  • IT, new technologies
  • Secretarial work, assistantship
  • Services
  • Transport, logistics

Professional experience

Experience in the following industries :

  • Call centers, hotlines
  • IT, software engineering, Internet
  • Research and development
  • Secretarial work
  • Transport, logistics, postal services

Professional experience

  • Attachee
  • Stratcom communications and IT solutions
  • 09.2021 - 12.2021
  • Prioritize and resolve IT concerns and issues while escalating serious issues to relevant stakeholders. • Test and analyze IT system and software performance. • Resolve incoming user issues and IT queries remotely via email and phone, or at the office. • Avoid service interruptions by performing system installations, updates, and maintenance procedures. • Prepare training manuals and FAQ materials for easy-access end-user guidance. • Document processes and maintain service desk records. • Making recommendations to optimize IT performance and to prevent future problems. • Collaborating with internal departments to ensure that IT needs are met.

Skills

Critical thinker, determined, self driven, assertive , great communication skills, team builder, great computer skills, problem solver.

Education

Education level : Bachelor

    Information Technology

  • Makerere University
  • 08.2019 - 02.2023
  • networking. Web and App Development. cyber security. IT audit. Multimedia.

Key Skills

Languages

    • English
    • Fluent

More information

  • Availability : immediately
  • Geographical flexibility : Kampala - Mukono
  • Place of residence : Kampala
  • Accepted employment type : Freelance
  • Last updated : 01.08.2023
  • Total views CV : 34

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