CV Profile No.73503

Experience in the following industries :

• Engineering, development studies
• IT, software engineering, Internet
• Maintenance, servicing, after-sales services
• Telecom

Professional experience

• Customer Support Core Network Engineer
• Nokia Solutions and Networks
• 06.2021 - 03.2024
• 1. Perform Operation and Maintenance on the Huawei MSS / MGW / HLR / EIR / STP / SBC / IMS 2. Migration and shifting of traffic between live nodes, integrating new node, reconfiguration of existing nodes. Configuration Change Planning, effectively plan to implement all activities related to CS core network as per the network requirements. 3. Pro-actively analyze problems and determine solutions based on the facts. Collaborate with others to resolve complex matters in 24x7 (Call-out) for technical support to Investigate major outages Interface with Vendor engineers on escalated technical matters and support report writing as required by management. 4. Make routine maintenance checks and follow up actions, offer support to Fault Management function with highest level technical support skills. Support PM with report analysis and formulae writing.

• Core Network Engineer (vIMS / Voice / Data)
• Huawei Technologies limited
• 09.2018 - 05.2021
• 1. New Network reconstruction, troubleshooting, Customer communication about project progress, network planning and deployment, hardware and software Expansion and commissioning under the Tangerine LTE Project (may, 2019 - November, 2019) which is currently the LYCA Mobile telecommunications company. This project involved new network set up and cut-over from existing old traditional CPCI nodes to more advanced ATCA nodes as an upgrade. 2. Supported MTN network under the MTN Bulk PS Expansion project (December, 2019 - October, 2020) in troubleshooting, patch rectifications, communicating with customer to establish detail of requirements and work with other teams to resolve technical problems, perform preventive maintenance tasks and timely resolution of issues thus ensured network stability and good Performance of network equipment’s including, vUGW, vIMS, eSight, vPRS. 3. Worked as a maintenance Engineer under the Airtel AMC project (November, 2020 - may, 2021) performing troubleshooting through fault basic analysis and employ preventive maintenance tasks, handling customer communication about current network issues. Suggested Network expansion derived from periodically Network Capacity planning data to overcome system overload issue in the core and to ensure proper network running and redundancy under the Airtel PS Expansion Project (August, 2018 - April, 2019)

• Information Technology Technical Support
• Gata Engineering Services
• 04.2016 - 08.2018
• 1. Planned, scheduled and delegated daily work, maintaining a working log detailing all required system updates as well as date of completion, Organized and filed documentation pertaining to warranties and instructional guides for computer hardware Completed detailed reports listing requests for technical assistance, steps taken to resolve them and the specific dates with individuals involved thus acting as the initial point of contact for all computer and system related concerns from clients or other employees. 2. Performed routine maintenance on client’s computers and resolved technical issues related to network interruptions, actively updated, maintain and monitor all aspects of computer networks. Provided technical training to co-workers and new staff, evaluate equipment to determine if it needed to be repaired or replaced, talking customers through a series of actions to resolve a problem and following up with clients to ensure the problem is resolved.