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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Health and social professions
- Secretarial work, assistantship
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
not filled in
Professional experience
- Customer Care Representative
- iSON Xperiences
- 06.2022 - 05.2023
- While a Customer Care Representative, I have dealt with customer issues and churning out an easy-to-follow solution. I helped customers choose the right product for their requirements and budget. I handled customer concerns and complaints in a timely manner. I informed customers of upcoming promotions or deals/products. I established a positive rapport with all clients and customers via phone. I formed/added notes based on customer satisfaction statistics. I interacted with customers to ensure they have a desirable and shareable experience. I also conducted customer satisfaction surveys to understand what areas of the company's services need improvements
- Field Work
- Medical Research Council MRC/UVRI
- 09.2021 - 06.2022
- • Supporting in the mobilization of participants for different studies • Consenting of participants • Data collection with participants with guidance from the research team. • Transcribing and translating of interviews. • Coding of data. • Conducting Voluntary Counselling and Testing (VCT) of potential study participants. • Supporting the community team to give information and screening participant’s different studies.
Skills
Persuasive speaking skills
Communication skills
Self-control
Listening
Willingness to improve
Self-motivation. Self-management.
Multi-tasking.
Planning and organizing.
Interpersonal skills.
Communication skills.
High attitude to learn from the best.
Time management.
Team work.
Good level of integrity.
Computer
Education
Education level : Bachelor
- Makerere university
- 08.2013 - 09.2021
- While at MUK i majored in International relations and minored in social administration
BA.Social Sciences
- St. Joseph Centenary SS Ndeba
- 02.2011 - 11.2012
- I offered History, Entreprenuership, Divinity / art
UACE
- Brilliant High school kazo- kawempe
- 02.2007 - 12.2010
- i offered Math,English, Biology, Geography, History, Chemistry, CRE, Physics, Entreprenuership, Art
UCE
Key Skills
- Communication
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Entebbe - Kampala - Masaka - International
- Place of residence : Kampala
- Accepted employment type : Permanent contract
- Last updated : 09.06.2023
- Total views CV : 66
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