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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Accounting, controlling, finance
- HR, training
- Secretarial work, assistantship
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Banking, insurance, finance
- Call centers, hotlines
- Distribution, selling, wholesale
- Education, training
- Event, receptionist
Professional experience
- Customer care
- Kampala independent hospital
- Since 01.2021
- Answering customer inquiries: Customer service representatives are often the first point of contact for customers who have questions or concerns. They must be knowledgeable about the company's products or services and be able to provide accurate information in a timely manner. Resolving customer complaints: When customers have issues with a product or service, customer service representatives must listen to their concerns, empathize with their situation, and work to find a satisfactory resolution. Processing orders: Depending on the company, customer service representatives may be responsible for processing orders, tracking shipments, and handling returns or exchanges. Handling billing inquiries: Customer service representatives may be responsible for answering questions about billing or payment options, and resolving any issues related to payment. Providing technical support: In some cases, customer service representatives may be responsible for providing technical support for the company's products or services. Maintaining customer records: Customer service representatives may be responsible for updating and maintaining customer records, such as contact information
Skills
Excellent Verbal and written communication skills
Strong problem solving and decision making abilities
Ability to work efficiently in a fast paced environment
Experience with customer service
Bilingual [ English and Kiswahili ]
Experience in synthesizing primary research insights with secondary and behavioral data
Education
Education level : Bachelor
- MAKERERE uNIVERSITY bUSINESS SCHOOL
- 01.2018 - 11.2022
- Accounting: This course teaches students how to prepare and analyze financial statements, manage budgets, and make financial decisions. Finance: This course covers topics such as investments, financial markets, risk management, and corporate finance. Marketing: This course teaches students how to develop marketing strategies, conduct market research, and analyze consumer behavior. Operations management: This course covers topics such as supply chain management, inventory control, and production planning. Organizational behavior: This course focuses on how people behave within organizations, including topics such as motivation, leadership, and group dynamics. Human resources management: This course covers topics such as recruitment, training and development, performance management, and compensation. Information technology: This course teaches students how to use technology to improve business operations, including topics such as database management, e-commerce, and cybersecurity. Business law: This course covers topics such as contracts, intellectual property, and employment law. Strategic management: This course teaches students how to develop and implement business strategies, including topics such as competitive analysis, strategic planning, and risk
Business Administration
Key Skills
- 3DS MAX
Languages
- English
- Good level
More information
- Availability : immediately
- Geographical flexibility : Kampala
- Place of residence : Kampala
- Accepted employment type : Permanent contract
- Last updated : 28.04.2023
- Total views CV : 81
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Skills training
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- Skills:
Communication skills
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