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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- HR, training
- Management
- Marketing, communication
- Sales
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Consumer goods
- Distribution, selling, wholesale
- Social, public and human services
- Telecom
Professional experience
- REGIONAL SERVICE MANAGER
- AIRTEL UGANDA
- 05.2019 - 11.2021
- Main Purpose: Manage the delivery of excellent service to customers and ensure the efficient operation of all branches, Connect Stores and Touch Points in the assigned region in line with Airtel core values for business success directing all operational aspects of each shop and driving sales whilst minimising costs. Duties and Responsibilities; • Supervise day-to-day operations in the customer service department. • Carry out sport checks in all Airtel touch points to ensure cash and stock at hand is accurate and up to date in order to eliminate misuse and loss • Respond to customer service issues in a timely manner • Create effective customer service procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Maintain accurate records and document all customer service activities and discussions. • Assess service statistics and prepare detailed reports on my findings. • Manage the approved budget of the customer service department. • Stay informed on the latest products and services the company roles out. • Conduct branch scheduled visits & spot checks in the region • Liaise with the Touch Point teams in ensuring service standards are maintained • Prepare business reports (Weekly, monthly and quarterly)
Skills
• Hardworking
• Communication
• Decision Making
• Time Management
• Self-motivation
• Conflict Resolution
• Leadership
• Adaptability
• Ability to Work Under Pressure
Education
Education level : Bachelor
- Gulu University
- 06.2007 - 06.2010
- I obtained a bachelor's degree in Development Studies
Bachelor's Degree
Key Skills
- AAA
- 3G
- AASTRA
Languages
- English
- Fluent
- Luganda
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda
- Place of residence : Kampala
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 08.01.2024
- Total views CV : 80
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