CV Profile No.68643

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Education, training
• Government services
• Secretarial work

Professional experience

• Customer Relation
• Tugende Limited
• 12.2021 - 02.2023
• • Managed aftersales service and all walk in clients ensuring with immediate response. • Planned, supervised, trained and mentored functional 20 trainees and office assistant. • Trained clients on insurance eligibility, applicability and managed training schedules. • Managed partnership and distribution relationship like Insurance brokers, TVS, Bajaj. • Managed Insurance claim for staff and clients via continuous follow up with brokers and clients. • Managed 400 KYC contracts guidelines with dispatched 400 bikes with continuous monitoring. • Assessed client lease eligibility, trained and managed 1000 client’s asset accounts. • Disseminated information updated on company payment plans, promotions. • Managed inventory assets levels to coordinate for restocking and bids for second hand sales. • Managed branch pet cash, events, weekly calendars, archives through ERP for branch expenses. • Managed administrative stationery and Transferred 500 logbook for clients to ownership. • Piloted a project of 100 clients running a second lease executed via market surveys conducted • Assigned, on boarded clients to vetting team for account management. • Coordinated and managed departmental relations promoting team work.

• operations Support Officer
• Tugende Limited
• 06.2021 - 12.2021
• • Archive agreement verification and managed and uploaded to company drive. • Store managed and arranged 10,000 documents filed against branches and years of registration. • Managed inventory, administrative levels and requisition in archive for restocking. • Coordinated administrative stationery transportation and delivery to branches • Coordinated, monitored company manual missing and failed transaction for effective cash flow • Managed partnership relationship like Safeboda, Interswitch and YO Uganda, • Coordinate with security guards to ensure delivery of inventory and safety

• Customer Service representative
• Engie energy access
• 09.2019 - 05.2021
• • Received and managed 20,000 clients issues via inbound and outbound calls with respect and dignity • Educated while emphasized customers finance agreement before signed. • Patiently followed up with clients to ensure all customer issues are fully resolved with empathy. • Generated 40millions revenue via inbound and outbound calls. • Relationship management to increase client satisfaction and retention. • Support both internal and external customers to ensure relationship management. • Ensured entrance of accurate data into database for easy after sales customer service. • Up and cross sold products to all eligible inform of upgrade. • Coordinated team revenue collection as a top performer • Trained and supervised 15 call center agents on revenue collection skills • Presented on revenue deliverables progress to the team • Escalated all unresolved issues to the line supervisor.

• Readypay Champion
• Engie energy access
• 02.2018 - 05.2021
• • Marketed and branded readypay products. • Managed customer finance education to ensure better portfolio • Up sell and cross to exiting customer • Turned clients into mobilisers to make referrals • Deactivated and reactivated dormant and cancelled accounts.

• Momopay executive and Mpos Supervisor Team
• Mtn Uganda
• 08.2018 - 08.2019
• • Championed E-payments product and managed client relationship with other MTN services • On boarded and trained 5000 merchants on the product. • Turn merchants into mobilisers hence promoting the product • Registered and supervised all Mpos agent phones project • Supervised a team of 10 Mpos supervisor agents and presented deliverables reports.

• Momopay executive and Mpos Supervisor Team
• Mtn Uganda
• 08.2018 - 08.2019
• • Championed E-payments product and managed client relationship with other MTN services • On boarded and trained 5000 merchants on the product. • Turn merchants into mobilisers hence promoting the product • Registered and supervised all Mpos agent phones project • Supervised a team of 10 Mpos supervisor agents and presented deliverables reports.