CV Profile No.59867

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Consumer goods
• Distribution, selling, wholesale
• Import-export business

Professional experience

• Senior Collections coordinator for Cross Product.
• Tugende Limited
• Since 03.2021
• In 2021, I have adapted a collections strategy for over 1200 add-on products which included quick cash loans, this required me to train 35 collections offices at Tugende Ltd across Uganda. This resulted in an increase in Effective Repayment from 50% to 82% towards the target of 90% in 3 months. In 2020, As an acting Senior Collections Coordinator at Tugende Ltd, I managed a portfolio segment of challenged clients amounting to UGX 46 billion portfolio value and a team of 43 collections officers, team leaders, and coordinators across Uganda to collect UGX 1 billion weekly average.

• Collections coordinator
• Tugende Limited
• 03.2020 - 02.2021
• Proactively, I identified areas of improvement and provided preventive measures to increase collection rates at branches/satellites i.e. increase the Effective rate of branches like; o Jinja from 60% to 75%. o Mabara from 54% 71%. o Mubende from 67% to 87% o Fortportal from 46% to 64% o Soroti from 40% to 65% o This was achieved in 1 month per location. In 2020, I trained eight Tugende Ltd employees to build capacity in six sigma process improvement tools. Together with these, we were able to complete 8 other projects which reduced the lead time in client onboarding processes from 30 days to 5 working days, this also reduced permit processing lead time from 14 days to 2 days, reducing insurance claims lead time from 60 days to 10 working days.

• Team Leader
• Tugende Limited
• 08.2018 - 02.2020
• • I ensured satisfactory client relationships and goodwill among team members. • I assessed and evaluated lease incidences to come up with a solution that benefits the company. • I supervised and coached team members as a champion of field operations at the branch.

• Talesales Officer
• Platinum Credit (U) Ltd.
• 02.2018 - 07.2018
• ● Generate leads, identify potential leads and forward them to sales representatives. ● Receive incoming calls and texts on telephone and WhatsApp in an efficient manner. ● Retain the company’s customers in the wake of strict competition, by devising different interesting options available for customers to benefit from the company's services and products.

• Business Development and Sales Intern
• Alois Trading limited
• 06.2017 - 11.2017
• • I worked with the marketing and sales team in Kampala's central business area to acquire clients and sell company products to both individuals and businesses amidst tough competition. • I made timely delivery and distribution to other businesses and market vendors. • I carried out market surveys and customer acquisition.