CV Profile No.59748

Experience in the following industries :

• Government services
• IT, software engineering, Internet
• Social, public and human services

Professional experience

• IT Support Technician,
• Medway Hospital
• 10.2013 - 03.2015
• • Implementation engineer for a sitewide migration of the hospital’s primary OS from Windows XP to Windows 7, personally upgrading over 500 devices, my work on this project prompted my progression to the Project team • 1st and 2nd line support for a busy hospital managing user queries and issues for over 5000 users • Experience supporting end users with active directory, Microsoft office, Microsoft exchange, group policy, and third-party bespoke NHS solutions • Wrote PowerShell scripts, BAT scripts, SQL queries and standard operating procedures to increase efficiency of working practices • Managed Active Directory users, objects and groups, and created group policies • An understanding of key networking concepts; DHCP, DNS, TCP/IP, LDAP, and SSL

• Technical Project Manager
• Medway hospital
• 03.2015 - 08.2017
• • Managed the technical IT team’s resource of 15 people, prioritising project and BAU work. • Created project, team and stage plans including acceptable tolerances for all work ensuring that all staff were aware of their responsibility and strongly engaged. • Oversaw and controlled all aspects of the project lifecycle from initiation to handover, ensuring products that risk exceeding tolerances were met to time, cost and quality • Orchestrated workshops to enable users to work smartly with new software, leveraging my experience working as an IT resource to achieve greater trainee knowledge retention • Controlled and mitigated key risk factors by identifying early warning indicators and taking action where needed and escalating when risks exceeded a given tolerance • Negotiated price reductions from suppliers, cutting expenditure to 80% of original value from key suppliers, developed strong connections with suppliers • Trained users, tested systems, provided project support for key programmes and formulated new business processes when internal resource was unavailable

• Account Manager/Software Support/Project Manager
• Paloma Systems
• 10.2017 - 09.2019
• A varied role due to the size of the business, given responsibility to manage the housing suite with overall control over support teams, development teams and overall product direction for the suite. • Supported the entire Housing Suite products, from multiple technologies including MVC, ASP.NET, node.js and Angular. • Using SQL to administer databases to quickly resolve issues for users. • Delivered customer onsite training on each product as part of implementation and refresher training yearly. • Demonstrated the Housing suite for Housing Organisations for new sales to large groups and directors. • Ensured excellent communication lines with clients and stakeholders to ensure they felt valued and that feedback was fed back to ensure the best possible products. • Managed team schedules and development cycles, often making difficult decisions to ensure products are delivered on time and to requirements. • Developed a new training site, previously unknown to the company to give users access to training material from any device, replacing the previously paper based documentation. • Trained internal staff in use and support of housing suite products, assuring that they support clients and service uses efficiently.

• Application Support Analyst
• Southern Housing Group
• 09.2019 - 02.2020
• Supporting Southern Housing Group’s Application estate, including the following applications: • Customer Dynamics, • Orchard Housing (a big player in the Housing Sector in the UK) • Financial Planning Applications, SDS Proval and SDS Sequel, • Office 365 Applications including MS Access, • Power Platform (Power Automate, PowerBI, PowerApps) • SolarWinds estate management • Document Management systems (EDM) Notable achievements during this time include: • Developing workflows using PowerApps and PowerAutomate, • Developing Early alerting using SolarWinds using API calls to key business users, • Writing PowerShell functions to connect directly to databases securely to export data from the key document management system

• Technical Project Manager
• Medway Hospital
• 03.2015 - 08.2017
• • Managed the technical IT team’s resource of 15 people, prioritising project and BAU work. • Created project, team and stage plans including acceptable tolerances for all work ensuring that all staff were aware of their responsibility and strongly engaged. • Oversaw and controlled all aspects of the project lifecycle from initiation to handover, ensuring products that risk exceeding tolerances were met to time, cost and quality • Orchestrated workshops to enable users to work smartly with new software, leveraging my experience working as an IT resource to achieve greater trainee knowledge retention • Controlled and mitigated key risk factors by identifying early warning indicators and taking action where needed and escalating when risks exceeded a given tolerance • Negotiated price reductions from suppliers, cutting expenditure to 80% of original value from key suppliers, developed strong connections with suppliers • Trained users, tested systems, provided project support for key programmes and formulated new business processes when internal resource was unavailable

• Account Manager/Software Support/Project Manager
• Paloma Systems
• 10.2017 - 09.2019
• A varied role due to the size of the business, given responsibility to manage the housing suite with overall control over support teams, development teams and overall product direction for the suite. • Supported the entire Housing Suite products, from multiple technologies including MVC, ASP.NET, node.js and Angular. • Using SQL to administer databases to quickly resolve issues for users. • Delivered customer onsite training on each product as part of implementation and refresher training yearly. • Demonstrated the Housing suite for Housing Organisations for new sales to large groups and directors. • Ensured excellent communication lines with clients and stakeholders to ensure they felt valued and that feedback was fed back to ensure the best possible products. • Managed team schedules and development cycles, often making difficult decisions to ensure products are delivered on time and to requirements. • Developed a new training site, previously unknown to the company to give users access to training material from any device, replacing the previously paper based documentation. • Trained internal staff in use and support of housing suite products, assuring that they support clients and service uses efficiently

• Application Support Analyst
• Southern Housing Group
• 09.2019 - 02.2020
• Supporting Southern Housing Group’s Application estate, including the following applications: • Customer Dynamics, • Orchard Housing (a big player in the Housing Sector in the UK) • Financial Planning Applications, SDS Proval and SDS Sequel, • Office 365 Applications including MS Access, • Power Platform (Power Automate, PowerBI, PowerApps) • SolarWinds estate management • Document Management systems (EDM) Notable achievements during this time include: • Developing workflows using PowerApps and PowerAutomate, • Developing Early alerting using SolarWinds using API calls to key business users, • Writing PowerShell functions to connect directly to databases securely to export data from the key document management system

• Database Administrator
• Southern Housing Group
• Since 02.2020
• • Maintain and design backup strategies for on premise and cloud (Azure) installations of SQL server • Troubleshoot incidents on production and mission critical databases • Design and write reports and system alerting for IT operations and end users in a fast paced and evolving environment • Write and maintain PowerShell scripts for automation for repeatable tasks relating to SQL and Windows based administration • Develop solutions to performance issues, considering greatest impact for the least operational cost in SQL server, abiding by evolving best practice in the industry • Maintain service availability in line with agreed RTO and RPO operational models. • Assist in the development process of new solutions at Southern Housing Group with the in house and external development teams. • Manage SolarWinds reporting and application monitoring • Support the Application Support team with their ticket queue as and when required. • Help design and manage the PowerBI implementation at Southern Housing Group. • Implement and support high availability solutions for SQL server using PowerShell for faster deployment.