CV Profile No.58338

Experience in the following industries :

• Banking, insurance, finance
• IT, software engineering, Internet
• Telecom
• Temporary work, recruitment

Professional experience

• DATA COLLECTOR
• Raising the Village
• 02.2024 - 03.2024
•  Using qualitative and quantitative methods to gather information about the last mile communities.  Developing ideas to improve an organization’s data collection methods  Using tools such as surveys, interviews and observations to obtain information from last mile communities.  Validating information to clean data sets  Incorporating statistical methods to analyze and interpret information  Updating databases and scheduling software maintenance  Maintaining information confidentiality and high ethical information standard.

• IT Support Consultant (Part time)
• 4LZ BAR & LOUNGE
• 04.2023 - 11.2023
•  Implement and uphold standards for applications to meet user needs and support overall Information and Communication Technology.  Monitor and maintain LAN, Network Servers, Routers, Printers and other ICT equipment on the business premises.  Conduct new installations and routine maintenance tours of ICT hardware  Ensured quick recovery from ICT problems and perform regular system backups.  Installed and configured operating systems and sales applications.  Monitored systems in operation and quickly troubleshooted errors.  Created user accounts and assigned permissions.  Monitered system performance to identify potential issues.  Removed malware, ransomware and other threats from laptops and desktop systems.  Configure hardware and granted system permissions to new employees.  Assisted with updating technical support best practices for use by team.  Translated complex technical issues into digestible language for non-technical users.

• IT and Sales Support Officer
• Wingersoft Technologies Ltd
• 12.2021 - 03.2023
•  Test company products for errors and bugs.  IT Support both physical and remote.  Designed and maintained the organization's geodatabases, ensuring data integrity and accessibility.  Monitor client system for any Tier 1 troubleshooting issues  Monitor the status and progress towards attaining new clients in different geographical locations through GIS data collection and analysis.  Keeping IT team leads informed of progress of resolving incidents with problems in the system.  Performing software installations, upgrades, and patches on servers and client devices.  Administered SQL Server databases, optimizing query performance and managing backups to prevent data loss.  Provide the relevant reports on a daily basis

• IT & Network Specialist
• Prime Technologies Ltd
• 04.2018 - 08.2021
•  Identifying opportunities for the company and skills advancement.  Installation & configuration of the ICT hardware and software, operating systems and applications.  Report writing  Maintenance and monitoring of ICT networks and systems.  Networked new computers and printers for the different organizations assigned to.  Server administration  IT Security  Creating and maintaining operational applications; developing, securing, and storing electronic data that belongs to the company; and assisting in the use of software and data management to all functional areas of the company.

• Customer Service Representative
• ISON BPO Uganda Ltd
• 08.2021 - 12.2021
•  Ensure consistently imparts the correct product and services information during each call.  Accurately tags each call as per defined tagging list/CRM tagging list.  Ensure that the quality of each call is in compliance with predefined quality parameters.  Provide on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.  Provide the relevant reports on a daily basis – where applicable.  Appropriate escalates customer queries to the Team Leader to ensure speedy resolution of the same.  Ensure daily performances targets are met.  Build rapport with customers by handling each and every customer call in a courteous; and professional manner.  Customer service duties to new and existing clients.

• IT Helpdesk Intern
• Electoral Commission Uganda
• 06.2019 - 09.2019
• Installation & configuration of the commission’s ICT hardware operating systems and applications. Maintenance and monitoring of ICT networks and systems. Networked new computers and printers to the organization network. Trouble shooting and solving hardware or software faults. Testing and evaluating new ICT technology. Following instructions, either written or in diagram form, in order to set up a system or fix a fault.