CV Profile No.57181

Experience in the following industries :

not filled in

Professional experience

• IT TECHNICIAN
• VG KESHWALA
• 01.2015 - 12.2016
•  Computer repairs and maintenance  Installing new computer desktops and Laptops  Structured cabling and IP addressing (LAN network setup)  Providing user support guides to newly installed computer Desktops and Laptops  Printer installations and configurations  Wireless routers installation and configuration

• IT SUPPORT TECHNICIANS
• PACIFIC COMPUTERS
• 01.2017 - 11.2021
•  Operating system installation and upgrade (windows, Linux, mac)  Computer repair and preventive maintenance (diagnosing software & hardware)  Printer installations and configuration (local USB and Network printers)  Providing user support guides to newly installed ICT equipment  LAN Network setup and troubleshooting (Routers and switches configurations)  WLAN Network setups (configuring access points, repeaters, range extenders)  Maintaining confidentiality, security and reliability of IT systems  Providing technical support and guidance on matters of procurement, utilization and maintenance of ICT hardware and software of the company  Data backups and recoveries  Antivirus Installations and updates  Power backups installation (UPS)  Preparing accurate and timely reports

• Technical Support Associate
• Hi Grow Investments Uganda Limited
• Since 01.2022
•  Modifying and updating company’s database  Provide step-by-step technical help, both written and verbal  Providing technical support and guidance on matters of procurement, utilization and maintenance of ICT hardware and software of the company  Operating system installations and upgrades  Maintaining confidentiality, security and reliability of IT systems  Creating and modifying user accounts and passwords  Network administration (Diagnosing and troubleshooting basic technical issues.)