CV Profile No.43232

Experience in the following industries :

• Event, receptionist
• Government services
• Hotel business, catering
• Marketing, communication, media

Professional experience

• Marketing officer/ Graphics Designer
• Hobyclean Online Laundry Services
• Since 12.2020
• Plan, prepare and manage the publication and distribution of publicity materials Devise marketing campaigns Organise a calendar of marketing events, such as dinners, promotions, exhibitions, product launches, workshops, open days or fundraising activities Represent the company at events Undertake market research and establish the best way to reach target groups Write, edit and proofread marketing material for use in different channels Oversee and update the website(s) Develop and communicate through the organisation’s CRM (Customer Relationship Management) system Coordinate with outside agencies, for example designers, to produce marketing material such as stationery and web pages Line manage a marketing assistant or coordinator Analyse the impact of marketing campaigns and prepare measurement reports Write press releases and communicate with the media

• Customer Service Assistant/ Sales representative
• Hobyclean online Laundry services
• 03.2018 - 12.2020
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organisation's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have Participate in training opportunities provided by the organization or by outside entities Establish and maintain good rapport with customers by using positive language and anticipating their needs